Elizabeth Bush-Ferguson
AFC Urgent Care
1
Certification
5
years of professional experience
Dynamic operations professional with a strong background in occupational medicine and clinic management. Skilled in team leadership, effective communication, and problem-solving, contributing to improved patient outcomes and operational excellence across high-volume healthcare settings.
Work History
Center Administrator
11 Months- Direct all aspects of occupational medicine services, including workers' compensation injury care, DOT and Non-DOT physicals, pre-employment and annual physicals, drug and alcohol testing, respirator fit testing, audiometric testing, and pulmonary function testing.
- Coordinate and manage workers' compensation cases from initial injury through return-to-work, ensuring timely treatment, documentation, referrals, and communication with employers and insurance carriers.
- Serve as the primary liaison between employers, workers' compensation adjusters, nurse case managers, attorneys, referral partners, and healthcare providers to ensure efficient claim management and positive patient outcomes.
- Develop and maintain strong relationships with local employers, third-party administrators (TPAs), case managers, insurance carriers, and occupational health vendors to expand business partnerships and increase clinic referrals.
- Conduct sales calls, employer visits, and community outreach to promote occupational medicine services, establish new client accounts, and strengthen existing business relationships.
- Developed and maintained relationships with local employers, third-party administrators (TPAs), case managers, insurance carriers, and occupational health vendors, expanding business partnerships and increasing clinic referrals.
- Manage daily operations for two high-volume urgent care clinics, serving 120–150 patients daily while ensuring operational excellence, quality patient care, and regulatory compliance.
- Negotiate and coordinate vendor contracts for medical supplies, laboratory services, imaging, equipment maintenance, and facility services while controlling operational costs.
- Direct and supervise providers, medical assistants, radiology technicians, front office personnel, and administrative staff across both clinic locations.
- Recruit, hire, onboard, train, mentor, and evaluate employees to improve productivity, engagement, and retention.
- Develop provider and staff schedules to ensure adequate coverage, maximize productivity, and minimize overtime.
- Monitored patient flow, clinic throughput, and wait times, implementing workflow improvements that enhanced operational efficiency and boosted patient satisfaction.
- Monitor key performance indicators (KPIs), including patient volume, revenue, labor costs, accounts receivable, productivity, and patient satisfaction, implementing improvement strategies to achieve organizational goals.
- Investigate and resolve patient concerns, employer issues, and service recovery opportunities to ensure outstanding customer service.
- Investigated and resolved patient concerns, employer issues, and service recovery opportunities, ensuring outstanding customer service.
- Foster a culture of accountability, teamwork, patient-centered care, continuous quality improvement, and employee development across both clinic locations.
- Foster a culture of accountability, teamwork, patient-centered care, continuous quality improvement, and employee development across both clinic locations.
Medical Assistant
2 Years 3 Months- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Managed patient intake and maintained accurate medical records to support effective patient care.
- Assisted healthcare providers with patient examinations and procedures.
- Changed dressings on wounds to promote healing and prevent infection. on wounds to prevent infection and check for healing.
- Educated patients on treatment plans and follow-up care instructions to enhance understanding and compliance.
- Managed patient intake and maintained accurate medical records.
- Coordinated laboratory tests and communicated results to patients promptly.
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs, spirometry testing, audiograms, and other diagnostic tests.
- Prepared examination rooms to ensure cleanliness and organization, promoting a safe and welcoming environment for patients.
- Prepared examination rooms, ensuring cleanliness and organization at all times.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Supported administrative tasks, including scheduling appointments and answering calls.
- Changed dressings on wounds to promote healing and prevent infection. on wounds to promote healing and prevent infection. Changed dressings on wounds to prevent infection and check for healing.
Occupational Health Technician
2 Years 5 Months- Performed fit testing and related functions system-wide, providing education on fit, use, maintenance, and cleaning of approved respirators to ensure employee safety.
- Conducted pulmonary function testing using spirometry to evaluate lung capacity and airflow, supporting overall employee health and safety. - A spirometry breathing test shows how well you can move air in and out of your lungs.
- Administered audiometric tests to assess hearing capabilities of potential employees, ensuring their ability to perform tasks accurately and safely.
- Ensured accuracy of fit testing records in electronic medical record, supporting compliance and safety protocols.
- Administered drug tests, delivering test results and technical assistance to company staff and governmental agencies to uphold workplace safety standards.
- BAT-I instructs and assists employees in the alcohol testing process and operates an evidential breath testing or alcohol screening device, respectively.
Education
High School Diploma
EKG Technician
Phlebotomy
Skills
Operations management
Schedule coordination
Problem-solving
Time management
Attention to detail
Claim management
Operational compliance
Facility maintenance
Certification
Clinic Operations & Practice Management
Occupational Medicine
Workers' Compensation Case Management
Urgent Care Operations
CPR, First Aid & AED Certified
EKG
Certified Phlebotomy
DOT & Non-DOT Drug Testing
Breath Alcohol Technician (BAT)
Pulmonary Function Testing (Spirometry)
Audiometric Testing
Respirator Fit Testing
Electronic Medical Records (EMR)
FormFox & FitPro
Insurance Verification & Prior Authorizations
Referral Coordination
Patient Registration & Scheduling
Customer Service & Patient Relations
Staff Leadership, Training & Development
Hiring, Onboarding & Performance Management
Payroll, Budgeting & Inventory Management
HIPAA, OSHA, CLIA & CMS Compliance
Quality Assurance & Risk Management
Microsoft Teams
Microsoft Word
Microsoft Excel
Microsoft Office Suite
Timeline
Center Administrator
AFC Urgent Care
09.2025 - CurrentRead More
Medical Assistant
AFC Urgent Care
05.2024 - CurrentRead More
Occupational Health Technician
HASC/Global Health
12.2021 - 05.2024Read More
Dayton High School
High School Diploma
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San Jacinto College
EKG Technician
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School of Phlebotomy
Phlebotomy
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