Elizabeth Campbell
Port Richey,FL
Summary
Dynamic professional with experience in customer service and management. Proven ability in scheduling coordination, effective communication, and enhancing client satisfaction. Recognized for implementing tailored training programs and fostering strong relationships, resulting in improved performance and client loyalty.
Overview
10
10
years of professional experience
Work History
Barn Manager/Instructor
Leap of Faith Acres
07.2020 - 07.2023
- Managed daily barn operations, ensuring efficient workflow and optimal use of resources.
- Monitored overall health and well-being of 10-15 horses, paying attention to signs of concern.
- Coordinated scheduling for veterinary visits, farrier appointments, and other essential services to maintain equine health and wellbeing.
- Maintained accurate records of each horse's medical history, vaccinations, and routine care schedules for easy reference when needed.
- Sourced high-quality feed supplies at competitive prices, contributing to healthy horses and reduced costs.
- Utilized disinfectant solutions, brushes, shovels and water hoses to thoroughly clean stalls and pens.
- Instructed 20-40 group and private riding lessons for beginner and intermediate students per week.
- Collaborated with trainers and therapists in designing individualized lesson programs tailored to each student's specific needs.
- Implemented effective feeding programs tailored to individual horse's nutritional needs, resulting in improved performance and overall health.
- Established long-lasting relationships with clients by consistently delivering exceptional care for the horses and students, and maintaining open lines of communication.
- Conducted regular assessments of farm infrastructure to identify necessary repairs or improvements that would enhance its functionality.
Transcriptionist
Rev.com Inc.
06.2014 - 07.2020
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Adapted quickly to new technology platforms and software programs introduced within the workplace, enhancing overall efficiency levels.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Maintained a typing speed of 80 words per minute.
- Used headsets and transcribing software to take dictation of medical documents.
- Efficiently managed large volume of work assignments while maintaining attention to detail and accuracy standards.
- Stayed current with industry terminology to provide accurate transcription services.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
Guest Service Representative
Petco
04.2017 - 03.2018
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized store at all times.
- Collaborated with colleagues across departments to enhance overall guest experience.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
Riding Instructor
Freelance
01.2013 - 03.2017
- Collaborated with barn staff to ensure optimal care for horses used in riding lessons.
- Contributed to stable maintenance by assisting with grooming tasks as necessary before or after lessons.
- Adhered to industry safety standards at all times during lessons, ensuring the well-being of both clients and horses.
- Promoted a positive learning environment, fostering relationships between riders and their horses.
- Managed scheduling conflicts efficiently to maximize client satisfaction while optimizing instructor availability.
- Mentored riders by refining techniques and preparing them for competitions or higher level challenges.
- Established trust with clients by demonstrating reliability, punctuality, professionalism, and genuine passion for equestrian education.
- Assisted riders in setting attainable goals, tracking progress, and celebrating achievements.
- Continually expanded own knowledge of riding techniques and teaching methods through continuous training.
- Organized group trail rides and events, creating memorable experiences for clients while reinforcing learned skills.
- Diffused potentially dangerous situations between horses and students with practices instilled through experience and repetition.
- Educated students on proper hoof care, vitamin and food supplements and proper conditions for horse health maintenance.
Horse Trainer
Freelance
01.2013 - 03.2017
- Prepared horses for specific competitions or tasks.
- Promoted a safe and comfortable environment for horses, ensuring proper care and attention to their physical, emotional, and mental wellbeing.
- Developed strong relationships with clients, providing regular updates on their horse's progress and overall condition.
- Assisted owners in addressing specific behavioral issues through targeted training techniques, fostering better communication between horse and rider.
- Increased client satisfaction with tailored training programs for individual horses based on their unique needs.
- Provided expert guidance to clients seeking advice on purchasing new or additional horses, assessing suitability based on intended use and compatibility with existing equines.
- Served as a knowledgeable resource regarding diverse breeds of horses, offering guidance on selecting appropriate animals based on intended use or competition discipline.
Education
Associate of Science - Nursing
Hillsborough Community College
Tampa, FLGeneral Studies
College of Central Florida
Ocala, FLHigh School Diploma -
Dunnellon Christian Academy
Dunnellon, FL05-2013
Skills
- Troubleshooting and repair
- Scheduling coordination
- Labor management
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Effective communication
Timeline
Barn Manager/Instructor
Leap of Faith Acres
07.2020 - 07.2023
Guest Service Representative
Petco
04.2017 - 03.2018
Transcriptionist
Rev.com Inc.
06.2014 - 07.2020
Riding Instructor
Freelance
01.2013 - 03.2017
Horse Trainer
Freelance
01.2013 - 03.2017
Associate of Science - Nursing
Hillsborough Community College
General Studies
College of Central Florida
High School Diploma -
Dunnellon Christian Academy
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