Elizabeth Canseco
Woodburn,OR
Summary
Multilingual customer service professional with advanced Spanish and English abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.
Overview
12
12
years of professional experience
Work History
Manufacturing Specialist
OptiMIM
Wilsonville , OR
12.2020 - Current
- Inspected finished products for quality and adherence to customer specifications.
- Trained new employees on company and safety standards, providing assistance and remediation with issues.
- Inspected products for quality assurance purposes.
- Trained employees on proper use of tools and machines used in the manufacturing process.
- Addressed and resolved technical concerns to comply with internal standards and regulatory requirements.
Customer Service Representative
Tool supply
Tualatin, OR
05.2018 - 09.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Shipping/receiving
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Prepared packages for shipping and determined most economical shipping methods.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Maintained inventory of shipping materials and supplies.
Customer Service Representative
Conduent
Portland, OR
03.2017 - 12.2017
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Tech One
Pacific Nutritional Foods
Tualatin, OR
05.2012 - 10.2016
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Managed quality control and maintained high level of customer satisfaction.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Education
High School Diploma -
Madison High School
Portland, OR06-2008
Skills
- Able to lift 45 lbs
- Fast and Efficient
- Social Perceptiveness
- Teamwork and Collaboration
Timeline
Manufacturing Specialist
OptiMIM
12.2020 - Current
Customer Service Representative
Tool supply
05.2018 - 09.2020
Customer Service Representative
Conduent
03.2017 - 12.2017
Tech One
Pacific Nutritional Foods
05.2012 - 10.2016
High School Diploma -
Madison High School