Elizabeth Carpenter
Head Housekeeper
Fairmont,WV
Summary
Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Head Housekeeper
Holiday Inn Express
Fairmont, WV
08.2014 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Improved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areas.
- Reduced employee turnover rate through skilled recruitment efforts focused on selecting highly motivated individuals passionate about hospitality services.
- Managed scheduling of housekeeping staff, minimizing overtime expenses while maintaining quality service levels.
Library Assistant
Allegheny Wesleyan College
Salem, OH
08.2013 - 05.2014
- Handled check-in and check-out process of library books and materials at circulation desk.
- Created welcoming and comfortable space by keeping library clean and organized.
Education
Some College (No Degree) - Elementary Education
Union Bible College
Westfield, IN. 08.2015 - 05.2016
Associate of Arts - Elementary Education
Allegheny Wesleyan College
Salem, OH 08.2011 - 05.2014
Timeline
Some College (No Degree) - Elementary Education
Union Bible College
08.2015 - 05.2016
Head Housekeeper
Holiday Inn Express
08.2014 - Current
Library Assistant
Allegheny Wesleyan College
08.2013 - 05.2014
Associate of Arts - Elementary Education
Allegheny Wesleyan College
08.2011 - 05.2014