Elizabeth Casillas
Moreno Valley
Summary
Certified Pharmacy Technician with 20+ years of experience and knowledge in all facets of pharmacy/hospital operations, eager to bring talent and expertise to help achieve the company's goals. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Financial Counselor - Lab
Loma Linda University Health
12.2023 - Current
- Perform tasks and duties in a fast pace and high-volume Lab Draw Station/Radiology setting.
- Review all lab/radiology orders to be interfaced to Cerner, gather demographic, employment, and insurance data necessary for registration and verify insurance coverage and benefits.
- Performed financial screening, made financial arrangements, and assisted self-pay patients find alternative ways of meeting their financial obligation including charity screening and payment plans.
Certified Pharmacy Technician, Telehealth (remote)
Navitus Health Solutions
03.2023 - 11.2023
- Conduct telephonic comprehensive medication interviews and document medications as part of the Medication Therapy Management (MTM) Program for commercial and Medicare members.
- Assist in clinical outreach through the Personalized Member Transition program and Academic Detailing programs.
- Responsible for obtaining and verifying member information, performing interventions, and executing telephonic outreach to new and existing members and prescribers.
- Collaborate with other CEC staff to maintain a high-quality of service.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Certified Pharmacy Technician
Kaiser Permanente
05.2004 - 12.2021
- Stocked, labeled and inventoried medication to keep accurate records.
- Ordering and delivery of clinic-administered medications for over 20 clinics.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Coordinated verification and filling of more than 1200 daily prescriptions in high-volume hospital and clinic pharmacy environment.
- Counted, measured, and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
Pharmacy Technician License - Pharmacy
UEI College
San Bernardino, CA02.2004
Skills
- Drug inventory management
- Pharmacy and customer records management
- Receiving incoming supplies
- Drug utilization review
- Purchasing
- Confidentiality and HIPAA
- Team collaboration
- Operations support
- Medication Therapy Management
- Medication Adherence
- Insurance Verification
- Financial Counseling
Certification
- CPhT - Certified Pharmacy Technician (National)
Languages
English
Spanish
Timeline
Financial Counselor - Lab
Loma Linda University Health
12.2023 - Current
Certified Pharmacy Technician, Telehealth (remote)
Navitus Health Solutions
03.2023 - 11.2023
Certified Pharmacy Technician
Kaiser Permanente
05.2004 - 12.2021
Pharmacy Technician License - Pharmacy
UEI College
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