Elizabeth Castillo
fort worth,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Customer Service Representatives
Oreillys Auto Parts
Fort Worth, USA
05.2023 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Multiple Machine Tool Setters, Operators, and Tenders, Metal and Plastic
Martin Sprocket & Gear
Fort Worth, USA
04.2022 - 12.2022
- Operated a variety of machinery and tools safely and efficiently.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Fast Food and Counter Workers
Taco Bell
Fort Worth, USA
07.2020 - 02.2022
- Directed customers to napkin and utensil station to obtain paper goods and condiments.
- Provided hands-on training and coaching for junior staff on office policies and regulations.
- Greeted customers and provided excellent customer service.
- Maintained cleanliness of store by stocking shelves, cleaning displays.
- Performed opening and closing duties including counting money in register drawer.
- Resolved customer complaints in a professional manner.
Education
High School -
Texans Can Academy
Fort Worth, TX06.2024
Skills
- Phlebotomist Technician (NHA certification)
- Blood Draw Preparation
- CPR/AED
- Self motivation
- Customer service
- Time management
- Data entry
- Team collaboration
- Effective communication
- Equipment maintenance
Timeline
Customer Service Representatives
Oreillys Auto Parts
05.2023 - 10.2024
Multiple Machine Tool Setters, Operators, and Tenders, Metal and Plastic
Martin Sprocket & Gear
04.2022 - 12.2022
Fast Food and Counter Workers
Taco Bell
07.2020 - 02.2022
High School -
Texans Can Academy