ELIZABETH CASTILLO
San Antonio,Texas
Summary
Dedicated bilingual customer service and safety specialist with over 28 years of experience in public-facing roles. Proven ability to manage crises, provide compassionate support, and communicate effectively across diverse populations. Recognized for community service, leadership, and excellence in volunteerism. Passionate about helping others through public service, education, and disaster response.
Safety professional with comprehensive experience in implementing and maintaining safety protocols and procedures. Proven track record of enhancing workplace safety through risk assessments, incident investigations, and compliance with regulatory standards. Strong collaborator and adaptable team player focused on achieving results and ensuring safe working environment. Highly skilled in hazard identification, emergency response planning, and safety training. Reliable and flexible in meeting changing needs and priorities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PTI Associate Safety Specialist
H-E-B
San Antonio
01.2024 - Current
- - Ensure completion and accurately maintain Driver Qualification file (DQF) for HEB, Parkway, Central Market and lease Drivers.
- - Provide onsite review and audit of driver/vehicle records and conduct inspections of equipment as necessary.
- - Provide support for the organization with Federal and state official during compliance audits.
- - Review accidents/citations and investigate as necessary.
- - Provide necessary materials and guidance for completion of Drug and Alcohol screens (Pre-employment, Post accident, Random, or reasonable Suspicion).
- - Reviewed driver qualifications and equipment inspection logs
- - Supported compliance, administration, and training efforts
- - Scheduled drug testing in compliance with federal regulations
- - Bilingual trainer and safety advocate
- Conducted routine safety audits to identify hazards and ensure compliance with regulations.
- Developed and implemented safety training programs for employees across all departments.
- Collaborated with management to create emergency response plans and protocols.
- Analyzed incident reports to identify trends and recommend preventive measures.
Cafeteria Manager
HEB Grocery Store
San Antonio, TX
02.2016 - 12.2025
- Oversaw daily cafeteria operations, ensuring high standards of food quality and safety.
- Managed inventory control, reducing waste through efficient ordering practices.
- Developed staff schedules, optimizing labor resources to meet peak service demands.
- Trained and mentored team members on food preparation and customer service best practices.
- Implemented new menu items based on customer feedback, enhancing overall dining experience.
- Conducted regular performance evaluations, fostering a culture of continuous improvement among staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
- Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
- Used [Software] to analyze daily financial statements, balance statements and reimbursable meals.
- Created training materials for new hires to ensure consistent knowledge of policies and procedures across the team.
- Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Supervised daily cafeteria operations, ensuring food quality and safety compliance.
- Developed and implemented staff training programs to enhance service efficiency.
- Managed inventory control, optimizing supply chain processes and reducing waste.
- Coordinated menu planning, focusing on customer preferences and seasonal ingredients.
Operations & HR Associate
ROSS Department Stores
San Antonio
01.2019 - 01.2023
- - Managed payroll, hiring, and employee training
- - Conducted safety guideline orientations
- - Provided bilingual support and processed documentation
- Managed recruitment processes, including job postings and candidate screenings.
- Coordinated onboarding programs to enhance new employee integration and retention.
- Maintained employee records, ensuring compliance with company policies and legal standards.
- Facilitated training sessions to support professional development across departments.
Education
High School Diploma -
Burbank High School
06-1991
Skills
- - Bilingual public communications
- - Crisis response and community resource navigation
- - Volunteer coordination and disaster recovery
- - Multicultural outreach and translation support
- - Contact center and emergency call handling
- - Community engagement and advocacy
- - Relationship building with public and nonprofit partners
- Hazard identification
- Workplace inspections
- Audit procedures
- Safe chemical handling
- Safety auditing
Accomplishments
- - Women of Distinction Award | 2018, 2017, 2025,2026
- - H-E-B Innovation Award | 2017
- - H-E-B Spirit Award 2019, 2025
- - Diversity Champion Award | 2017,2018,2019,2024,2025
Certification
- - Texas Food Manager, TABC, Food Handler, Allergen Awareness
- - First Aid and CPR
- - Preventing Discrimination & Harassment
- - Child Abuse, Compliance, Risk Management
- - Official SAPD Advocate, Translator (school & church)
Languages
Spanish
Full Professional
Timeline
PTI Associate Safety Specialist
H-E-B
01.2024 - Current
Operations & HR Associate
ROSS Department Stores
01.2019 - 01.2023
Cafeteria Manager
HEB Grocery Store
02.2016 - 12.2025
High School Diploma -
Burbank High School
Community Involvement
- H-E-B Volunteer, 1999, Present
- Rogers Elementary, Child Facilitator, 2019, Present
- St. Vincent de Paul Church, Bilingual Parishioner Services, 10+ Years
- United Way, Bilingual Contact Center, 5+ Years
- SAPD Family Assistance Crisis Team (F.A.C.T.)
- Boys and Girls Club, Youth Program Support, 8+ Years