Rosa Morales
Cicero,IL
Summary
Experienced public safety professional dedicated to community safety and security. Proficient in emergency response, conflict resolution, and risk assessment. Committed to fostering team collaboration and achieving results in dynamic environments. Demonstrated reliability and effectiveness in maintaining public order and safety. Ready to bring comprehensive experience to excel in this role. Strong leadership, problem-solving, and strategic planning skills. Recognized for exceptional team collaboration and adaptability, consistently delivering impactful outcomes. Effective communicator with a steadfast focus on integrity and accountability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Public Safety Lead Officer
Loyola Gottlieb
01.2022 - Current
- Maintained secure chain of custody for all items by diligently following established protocols for handling and transferring evidence.
- Maintained the security of sensitive information by following strict confidentiality protocols and secure storage methods.
- Promoted a positive work environment within the department by maintaining open lines of communication with colleagues and supervisors, discussing successes and challenges as they arose.
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Collaborated with local law enforcement agencies to ensure coordinated response during emergency situations.
- Patrols Gottlieb Hospital Campus and its buildings to deter crime, prevent loss and promote a safe environment
- Provides and maintains a security presence at the main entrances of various buildings on campus to control access, provide directions and assistance and prevent loss
- Gathers information for and completes various reports to document incidents and events on the Gottlieb Campus
- Performs traffic and crowd control on the medical center campus to control access and direct the flow of both pedestrian and vehicle traffic
- Assists the Parking Department in the accomplishment of their goals by providing motorist assistance and parking control
- Assists the Safety Department in the accomplishment of their goals by providing fire and chemical safety services
- Performs security and service-related duties as assigned to promote loss and crime prevention and service excellence
Community Service Officer
Rosemont Police-Fire
01.2022 - 12.2022
- Performs traffic control and parking enforcement duties, including writing tickets for parking violations, and reserving parking lots or spaces for guests and special events
- Performs crowd management and emergency response during special events
General Warehouse
Lawson Products
01.2014 - 12.2022
- Responsible for the movement of finished & raw materials in the distribution center, handling various items including small items, heavy items, and hazardous materials
- Unloads inbound deliveries of materials and supplies arriving daily via various modes such as FLT, LTC, UPS and FedEx
- Performs visual inspection of each item prior to receiving to verify receipt of the correct product and any potential shipping damage
- Confirms piece counts match quantities listed on bill of lading, distinguishing unit of measure for item
- Unloads and puts away inbound deliveries of raw materials and supplies
- Moves materials to next appropriate station (inspection, packaging, storage racks and outbound)
- Picks items/product in multiple modules including: static bins, carousels, flow rack
- Pulls branch replenishment orders for distribution centers
- Prepares product for shipment, packing orders into various size boxes
- Prepares skids for outbound shipments to branch or external customers
- Loads customer and branch distribution centers shipments as scheduled onto designated common carrier and completes all required shipping documents
- Print shipping labels, shipping manifest, prepares bill of ladings, product nonconformance’s and other documents used through the warehouse
- Use various equipment in performing job
- Works from RF device and paper work-orders
- Operates a variety of industrial material handling equipment to include fork lifts, pallet jacks, and skid wrappers
- Uses required packing materials including: tape machines, dunnage machines, gloves, bags
- Uses shrink wrap, box ends, and other various packing techniques to package items for shipping
- Performs various other functions as need including but not limited to: returns processing, cycle counts, item consolidation, physical counts
Security Officer
Monterrey Security
01.2018 - 12.2021
- Secures premises and personnel by patrolling property, inspecting buildings, equipment and access points
- Completes reports by recording observations, information, occurrences and surveillance activities
- Prevents losses and damage by reporting irregularities and informing violators of policy and procedures
- Contributes to team effort by accomplishing related results as needed
- Enforcing security policies and procedures at all events
Security Officer
Titan Security
01.2019 - 12.2020
- Provide excellent Customer Service to all parties encountered while on duty, including assisting with directions and general business information
- Control access for patrons, visitors or vendors as required
- Monitor security guard cameras and conduct patrols to guard against theft and maintain a safe environment
- Maintain clear, accurate logs pertaining to people or property including packages
- Respond to incidents, including emergencies at the property, and record data on incidents for building and Titan Security management
Meat and Seafood Clerk
Food 4 Less
01.2012 - 12.2013
- Meat & Seafood Clerk cuts meat and seafood to customer's requests using proper cutting equipment
- Recommend meat and seafood items to customers to ensure they get the products they want and need
- Offer product samples to help customers discover new items or products they inquire about
- Meat & Seafood Clerk informs customers of meat and seafood specials
- Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
Education
Class of 2011 -
J.S. Morton East High School
Cicero, ILLaw Enforcement -
Morton College
Cicero, IL11.2024
Skills
- Search and seizure procedures
- Bilingual (Spanish & English)
- First AID CPR AED
- PERC Card
- 20 Hour Security Certification
- FOID Card
- Strong communication
- Report writing
- Superb surveillance skills
- Problem-solving
- Crime prevention
- De-escalation strategies
- Report preparation
- Emergency response
- Conflict de-escalation
- Surveillance techniques
- Self-defense techniques
- Security management
- Traffic control
- Investigative skills
- Patrol procedures
- Public safety
- Dispatch communication
- Ground patrol
- Protecting people and property
- Foot patrolling
- Suspicious activity monitoring
- Decision-making
- Crowd control
- Surveillance
- Property patrol
- Individual surveillance
- First aid
- Directing traffic
- Investigative reports
- Officer training
- Defensive tactics
- Traffic monitoring
- Witness interviewing
- Mobile surveillance
- Accident investigations
- Property confiscating
- Witness interviews
- Traffic and motorists monitoring
- Search and seizure laws
- Accident scene documentation
- Issuing citations
- Evidence preservation
- Case report writing
- Teamwork and collaboration
- Attention to detail
- Time management
- Radio communications
- Situational awareness
- Stress tolerance
- Call prioritization
- Innovation and creativity
- Work coordination
Accomplishments
- Supervised team of 4 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Defensive Tactics Certification - Various Martial Arts Organizations or Police Academies.
- Bloodborne Pathogens Training Certificate – Occupational Safety and Health Administration (OSHA).
- Cardiopulmonary Resuscitation (CPR) Certification - American Red Cross or American Heart Association.
- CPR/AED Certification
- Illinois Driver's License
- Basic Life Support Certification (BLS)
Languages
Spanish
Full Professional
Timeline
Public Safety Lead Officer
Loyola Gottlieb
01.2022 - Current
Community Service Officer
Rosemont Police-Fire
01.2022 - 12.2022
Security Officer
Titan Security
01.2019 - 12.2020
Security Officer
Monterrey Security
01.2018 - 12.2021
General Warehouse
Lawson Products
01.2014 - 12.2022
Meat and Seafood Clerk
Food 4 Less
01.2012 - 12.2013
Law Enforcement -
Morton College
- First Aid Certification - American Red Cross or American Heart Association.
- Defensive Tactics Certification - Various Martial Arts Organizations or Police Academies.
- Bloodborne Pathogens Training Certificate – Occupational Safety and Health Administration (OSHA).
- Cardiopulmonary Resuscitation (CPR) Certification - American Red Cross or American Heart Association.
- CPR/AED Certification
- Illinois Driver's License
- Basic Life Support Certification (BLS)
Class of 2011 -
J.S. Morton East High School
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