ELIZABETH CASTRO
Melrose Park,IL
Summary
Results-focused Automotive Sales Consultant adept at selling vehicles of all types to customers from all backgrounds. Proficient in leveraging current market, customer and social media trends to capitalize on sales opportunities. Persuasive communicator and creative problem-solver. Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment.
Overview
8
8
years of professional experience
Work History
Cashier
Armanetti liquor
Addison, Illinois
08.2024 - Current
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Car Salesman
THE AUTO WAREHOUSE
Cicero, IL
11.2022 - Current
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered telephone and email inquiries from potential customers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Shift Leader
Burger King
Addison, Illinois
06.2024 - 08.2024
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Assisted in training new employees on shift operations.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Analyzed sales data to identify trends and areas for improvement.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly and professionally.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Monitored employee performance and provided feedback for improvement.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Warehouse Worker
Expdel
Elk Grove Village, Illinois
01.2023 - 02.2024
- Monitored temperature and humidity levels in warehouse.
- Inspected damaged goods prior to disposal or return to vendor.
- Collaborated closely with other departments on special projects as needed.
- Processed returns of defective merchandise as required.
- Assembled orders according to customer requests.
- Received and tracked incoming inventory shipments.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Investigated any reported problems regarding shipping errors or damages.
- Provided assistance in loading and unloading containers from ships and trains.
- Operated scanners, computers, and other equipment to track orders.
- Inspected incoming shipments for damage or discrepancies.
- Maintained stock levels in accordance with company policies.
- Followed established guidelines for picking orders accurately.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Transported goods to designated areas within the warehouse facility.
- Maintained accurate inventory records using computerized tracking systems.
Waitress
Rainforest Cafe
Schaumburg, IL
02.2017 - 08.2020
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Answered customers' questions, recommended items, and recorded order information.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
No Degree -
Triton College
River Grove, ILSkills
- Revenue Generation
- Staff Training
- Merchandise Recommendations
- Customer Service and Assistance
- Price Negotiation
- Positive Customer Engagement
- Available Nights, Weekends and Holidays
- Adaptable and Flexible
- Sales Promotion
- Excellent Written and Verbal Communication
- Used Cars Familiarity
- Test Drives
- Closing Sales
- Returns processing
- Product Recommendations
- Drawer balancing
- Customer Service
- POS Systems
- Cash Register Operation
- Payment Collection
- Customer Assistance
- ID Verification
- Payment Processing
- Cash Handling
- Daily Reporting
- Payment posting
- Written and verbal communication
- Ordering and stocking
- Regulatory Compliance
- Liquor Law Compliance
- Order Verification
- Time management skills
Timeline
Cashier
Armanetti liquor
08.2024 - Current
Shift Leader
Burger King
06.2024 - 08.2024
Warehouse Worker
Expdel
01.2023 - 02.2024
Car Salesman
THE AUTO WAREHOUSE
11.2022 - Current
Waitress
Rainforest Cafe
02.2017 - 08.2020
No Degree -
Triton College