ELIZABETH CASTRO
Puyallup
Summary
Dedicated dispatcher that works exclusively with Pierce Transit managing high stress emergency and non-emergency calls for the Pierce County metropolitan area. Proficient in computer aided dispatch systems, crisis communication, and radio coordination.
PPE
Overview
11
11
years of professional experience
Work History
Dispatcher
Transdev/Pierce Transit
Puyallup, Washington
03.2024 - Current
- Company Overview: https://transdevna.com
- Achieved a 98% incident resolution rate within 21 minutes and minimizing downtime, while ensuring public transportation.
- Attain a 99% accuracy rate in collecting color information documenting incident details and conveying critical information.
- Sustain an average response under 54 seconds prioritizing urgent calls and dispatching emergency service promptly.
- Accomplish a call resolution rate of 97% effectively handled an average of 77 emergency calls per shift and maintained composure and professionalism during high stress situations.
- Https://transdevna.com
Manager / Owner/ Co-owner
Tattoo Shop
Tacoma, California
03.2014 - Current
- Oversee business budget, planning, and administrating, accounting functions, device and deploy sales and marketing tactics to drive strategic growth and support achievements of Revenue goals.
- Identified and pursued valuable business opportunities to generate new company Revenue and improved bottom line profit assess current service needs and calculate product satisfaction levels to make appropriate products and service adjustments research product, pricing ratings, and performances created comparison spreadsheets to evaluate competition.
Education
sous chef - Traditional Spanish cuisine Apprenticeship -La Cocina Oaxaquena
Le Cordon Bleu
California03.2007
Skills
- Industrial Hygiene
- PPE Certified
- Environmental Health
- Safety Management System
- Radio Communication
- Microsoft 365
Accomplishments
- Trained Driver, E-3 license, Trained professional bus driver.
- Award, Promoted from a driver to a dispatcher overseeing 104 drivers in less than three months, demonstrating strong leadership operational efficiency and adaptability in a fast-paced environment which contributed to my promotion.
Timeline
Dispatcher
Transdev/Pierce Transit
03.2024 - Current
Manager / Owner/ Co-owner
Tattoo Shop
03.2014 - Current
sous chef - Traditional Spanish cuisine Apprenticeship -La Cocina Oaxaquena
Le Cordon Bleu