Elizabeth Ceja Coria
Glendale,AZ
Summary
Experienced leader with a strong background in team guidance, project management, and strategic goal achievement. Excels in developing efficient processes, maintaining high standards, and aligning efforts with organizational goals. Known for a collaborative approach and unwavering commitment to excellence.
Overview
11
11
years of professional experience
Work History
Branch Product Support Representative
Wells Fargo
Phoenix, AZ
01.2025 - Current
- Support Branch Product Support and seek ways to improve processes within established procedures
- Support branch employees and internal business partners by delivering exceptional internal customer experience while taking inbound calls; Provide expertise, resources, and procedural support to internal partners, enabling them to make recommendations on products and services that best align with the customer's needs.
- Perform moderately complex customer support tasks, including consumer branch policy and procedure review, with a focus on accuracy and risk mitigation
- Receive direction from leaders and escalate non-routine questions while developing the knowledge to understand function, policies, procedures, and compliance requirements.
- Interact with the immediate team on less complex information as well as internal customers, primarily branch employees, to deliver first contact resolution and support for critical transactions. Regularly receive direction from a supervisor and escalate questions and issues to more experienced roles.
- Establish, develop, and maintain positive business relationships with internal partners. Perform routine administrative, transactional, operational, and customer support tasks. Deliver first contact resolution for critical transactions that may include wire transactions, fiduciary accounts, and owner creation/maintenance, official bank check reviews, and special account questions and maintenance, seeking guidance from more experienced peers when necessary.
- Proactively provide feedback on time-sensitiv requests related to outages, issues, and updates. Provides recommendations and information needed to update policies and procedures.
Team Leader
Epiq Global
3255 E Elwood St. Ste100 Phoenix Az 85034
06.2023 - 01.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Manager
Elvia's Unisex Barber
1625 N 51ST Ave. Phoenix Az 85035
07.2021 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Online Sales Manager
Alex Motorcycle Repair
814 E Indian School Rd. Phoenix Az 85014
05.2019 - 07.2021
- Diagnosed and resolved technical challenges for customers to facilitate online order process.
- Analyzed online sales data and developed action plans to improve margin, revenue, and processes.
- Boosted online sales by implementing effective digital marketing strategies and campaigns.
- Trained new team members on company policies, procedures, and best practices for managing online sales operations successfully.
Bilingual CSR
Faneuil
4410 E. Claiborne Square Ste 311 Hampton Va. 23666
11.2014 - 03.2017
- Supported sales initiatives by upselling relevant products or services based on client's needs and interests, utilizing bilingual capabilities.
- Maintained thorough knowledge of company policies, procedures, and offerings to address questions from diverse clientele in both languages confidently.
- Delivered outstanding service by adapting communication styles according to each client's cultural preferences and language requirements.
- Exceeded performance metrics consistently, demonstrating exceptional skills in handling high volumes of calls in two languages.
- Provided comprehensive product information, addressing customer concerns effectively in their preferred language.
Education
High School Diploma -
Precision High School
Phoenix, AZ05-2005
Skills
- Teamwork and collaboration
- Mentoring
- Daily workflow improvement
- Team supervision
- Team motivation
- Attention to detail
- Problem-solving
- Empathy and patience
- Training and coaching
- Client relationship building
Languages
Spanish
Native or Bilingual
Timeline
Branch Product Support Representative
Wells Fargo
01.2025 - Current
Team Leader
Epiq Global
06.2023 - 01.2025
Manager
Elvia's Unisex Barber
07.2021 - 09.2023
Online Sales Manager
Alex Motorcycle Repair
05.2019 - 07.2021
Bilingual CSR
Faneuil
11.2014 - 03.2017
High School Diploma -
Precision High School