Elizabeth Cervantes
Oceanside,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experience working in university-level research settings.
Overview
9
9
years of professional experience
Work History
Student Support Specialist II
Palomar Community College Disability Resource Center
11.2021 - Current
- Oversaw front office operations, managed team of three hourly front desk employees in fast-paced, high traffic environment.
- Provided exceptional customer service to students, families, and visitors to the D.R.C.
- Answered phones, emails, voicemails to connect students/prospective students with resources or other departments.
- Managed D.R.C. website, updated code, created web content.
- Managed Counselor scheduling
- Took on a leadership role in creation and implementation of new Clockwork intake module for students applying to be a part of the D.R.C.’s program.
- Participated in frequent outreach events promoting our services and college; designed materials for outreach events.
Case Investigator
County Of San Diego Health & Human Services Agency
07.2020 - 07.2021
- Managed large, consistently increasing caseload; counseled individuals based on their needs.
- Performed detailed phone interviews and followed up calls while monitoring individuals in growing caseload.
- Provided guidance, connection to resources, customer service to those affected by pandemic.
- Worked closely with investigation team daily, communicating regularly with leads and colleagues regarding cases, trouble shooting, and collaboration.
Substitute Teacher and Student Teacher
San Diego Unified School District
08.2019 - 03.2020
- Planned lessons and taught all subjects full-time in a first-grade public classroom utilizing universal design strategies.
- Substituted in classrooms across San Diego County at all grade levels.
- Adapted quickly to changing schedules, placements, and resources available.
Student Assistant
Test Accommodation Center, San Diego State University
03.2018 - 08.2019
- Worked with undergraduate and graduate level students with registered disabilities, utilizing advanced assistive technology in administering accommodations specific to their needs and abilities.
- Performed administrative and clerical tasks and organizational duties such as scheduling, prepping, and student interfacing; used student information systems software daily.
Research Assistant
University Of California San Diego
08.2015 - 01.2016
- Assisted testing a tablet-based survey system and data collection procedures for use in public health programs.
- Supported data management for evaluation projects
- Managed social media to disseminate research advocacy messages and study findings
- Utilized programs such as Excel for logging data from studies
Education
Multiple-Subject Teaching Credential - Education
National University
La Jolla, CA10.2020
Master’s degree - Dual Language Education, Critical Literacy and Social Justice
San Diego State University
San Diego, CA08.2019
Bachelor’s degree - Spanish, Global Studies
University of California - Los Angeles
Los Angeles, CA06.2013
Skills
- Microsoft Office Suite
- Data Entry
- Survey Creation & Administration
- Research Paper Writing
- Multitasking and Organization
- Literature reviews
Affiliations
Member of: Tau Sigma Honors Society, Alpha Lambda Delta & Phi Eta Sigma Honors Society, and Golden Key International Honors Society
Recipient of UCLA Dean’s Honors List Award
Timeline
Student Support Specialist II
Palomar Community College Disability Resource Center
11.2021 - Current
Case Investigator
County Of San Diego Health & Human Services Agency
07.2020 - 07.2021
Substitute Teacher and Student Teacher
San Diego Unified School District
08.2019 - 03.2020
Student Assistant
Test Accommodation Center, San Diego State University
03.2018 - 08.2019
Research Assistant
University Of California San Diego
08.2015 - 01.2016
Multiple-Subject Teaching Credential - Education
National University
Master’s degree - Dual Language Education, Critical Literacy and Social Justice
San Diego State University
Bachelor’s degree - Spanish, Global Studies
University of California - Los Angeles
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