Elizabeth Cervantes
Oceanside,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experience working in university-level research settings.
Overview
9
9
years of professional experience
Work History
Student Support Specialist II
Palomar Community College Disability Resource Center
San Marcos, CA
11.2021 - Current
- Oversaw front office operations, managed team of three hourly front desk employees in fast-paced, high traffic environment.
- Provided exceptional customer service to students, families, and visitors to the D.R.C.
- Answered phones, emails, voicemails to connect students/prospective students with resources or other departments.
- Managed D.R.C. website, updated code, created web content.
- Managed Counselor scheduling
- Took on a leadership role in creation and implementation of new Clockwork intake module for students applying to be a part of the D.R.C.’s program.
- Participated in frequent outreach events promoting our services and college; designed materials for outreach events.
Case Investigator
County Of San Diego Health & Human Services Agency
San Diego, CA
07.2020 - 07.2021
- Managed large, consistently increasing caseload; counseled individuals based on their needs.
- Performed detailed phone interviews and followed up calls while monitoring individuals in growing caseload.
- Provided guidance, connection to resources, customer service to those affected by pandemic.
- Worked closely with investigation team daily, communicating regularly with leads and colleagues regarding cases, trouble shooting, and collaboration.
Substitute Teacher and Student Teacher
San Diego Unified School District
San Diego, CA
08.2019 - 03.2020
- Planned lessons and taught all subjects full-time in a first-grade public classroom utilizing universal design strategies.
- Substituted in classrooms across San Diego County at all grade levels.
- Adapted quickly to changing schedules, placements, and resources available.
Student Assistant
Test Accommodation Center, San Diego State University
San Diego, CA
03.2018 - 08.2019
- Worked with undergraduate and graduate level students with registered disabilities, utilizing advanced assistive technology in administering accommodations specific to their needs and abilities.
- Performed administrative and clerical tasks and organizational duties such as scheduling, prepping, and student interfacing; used student information systems software daily.
Research Assistant
University Of California San Diego
San Diego
08.2015 - 01.2016
- Assisted testing a tablet-based survey system and data collection procedures for use in public health programs.
- Supported data management for evaluation projects
- Managed social media to disseminate research advocacy messages and study findings
- Utilized programs such as Excel for logging data from studies
Education
Multiple-Subject Teaching Credential - Education
National University
La Jolla, CA10.2020
Master’s degree - Dual Language Education, Critical Literacy and Social Justice
San Diego State University
San Diego, CA08.2019
Bachelor’s degree - Spanish, Global Studies
University of California - Los Angeles
Los Angeles, CA06.2013
Skills
- Microsoft Office Suite
- Data Entry
- Survey Creation & Administration
- Research Paper Writing
- Multitasking and Organization
- Literature reviews
Affiliations
Member of: Tau Sigma Honors Society, Alpha Lambda Delta & Phi Eta Sigma Honors Society, and Golden Key International Honors Society
Recipient of UCLA Dean’s Honors List Award
Timeline
Student Support Specialist II
Palomar Community College Disability Resource Center
11.2021 - Current
Case Investigator
County Of San Diego Health & Human Services Agency
07.2020 - 07.2021
Substitute Teacher and Student Teacher
San Diego Unified School District
08.2019 - 03.2020
Student Assistant
Test Accommodation Center, San Diego State University
03.2018 - 08.2019
Research Assistant
University Of California San Diego
08.2015 - 01.2016
Multiple-Subject Teaching Credential - Education
National University
Master’s degree - Dual Language Education, Critical Literacy and Social Justice
San Diego State University
Bachelor’s degree - Spanish, Global Studies
University of California - Los Angeles