Elizabeth Champlin
El Dorado Hills,CA
Summary
Ambitious healthcare administrative assistant and patient financial counselor eager to contribute developed knowledge in a health care setting. Skilled in communication and collaboration in multiple settings. Adaptable and driven with a strong work ethic and motivation to thrive in team-based or individually motivated settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Financial Counselor
Hematology And Oncology Associates Of Northern Cal
Folsom, CA
05.2022 - Current
- Scheduling and coordinating follow-ups and infusion treatments for established patients.
- Counseling patients on treatment costs and patient responsibility.
- Ensured accurate and timely response to patients with questions about bills and insurance.
- Processed patient FMLA, EDD, and other paperwork requests.
- Sutter Independent Physicians Patient Experience Ambassador
- Implementing and streamlining new office systems to increase productivity.
- Providing continuous training and coaching for in-office staff.
- Cross-trained with Medical Assistant tasks such as rooming patients and obtaining vitals and patient history.
- Cross-trained as the front desk receptionist to intake new patients and check-in existing patients.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executive by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Answering multi-line phone system, routing calls, delivering messages to staff, and triaging portal messages to correct staff members.
- Drafted correspondence and other documents for executive in company's voice.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Documented details regarding contact with patients, providers and other individuals in system.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed multiple media platforms, ensuring a consistent brand voice and message.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations (HIPAA and OSHA Compliance Officer).
- Verified patient insurance coverage and collected required co-payments.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Assistant Store Manager
Stichic
Folsom, CA
03.2021 - 03.2022
- Assisted in continuous development of effective store associates to achieve desired sales and results
- Oversaw aspects of maintenance, inventory, and daily activity management
- Led teams in planning, implementation, and execution of merchandising and operating initiatives to streamline business effectiveness
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales
- Coordinated merchandising by planning floor layouts and displays, guiding resets, and directing sales signage placement
- Measured goal achievement by evaluating daily cash flow, reviewing sales reports, and producing financial statements.
Staff Supervisor
Aerie By American Eagle
Roseville, CA
03.2020 - 08.2021
- Provided ongoing training to address staff needs
- Identified and corrected performance and personnel issues to reduce impact to business operations
- Coached and mentored staff members through constructive feedback to develop long-term career goals
- Interviewed applicants, recommended individuals for hiring, and evaluated staff performance
- Conducted new employee orientation to introduce employees to policies, culture, and objectives.
Merchandising Manager and Assistant Store Manager
PacSun Clothing
Roseville
10.2016 - 02.2020
- Increased sales by developing and implementing successful merchandising strategies.
- Boosted customer satisfaction by analyzing customer data and optimizing product placement.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ03.2022
Skills
- Systems Operations
- Project Management
- Problem Anticipation and Resolution
- Decision Making
- Cross-functional Team Management
- Customer Engagement
- Marketing and Promoting
- Social Media Tools
- Appointment Scheduling
- Data Entry
- Reception oversight
- Spreadsheet Management
- Calendar Management
- Filing
- Office Administration
- Clerical Support
- Workflow Optimization
- Letter preparation
- Dedicated Team Player
- Spreadsheets
- Policy and procedure modification
- Patient care advocacy
- Filing and data archiving
- Financial Counseling
- Insurance Verification
- Payment Negotiations
- Payment Collection
- Verbal and written communication
- Issue Research
- Providing Information and Resources
- Caring and Empathetic
Certification
BLS
Timeline
Administrative Assistant/Financial Counselor
Hematology And Oncology Associates Of Northern Cal
05.2022 - Current
Assistant Store Manager
Stichic
03.2021 - 03.2022
Staff Supervisor
Aerie By American Eagle
03.2020 - 08.2021
Merchandising Manager and Assistant Store Manager
PacSun Clothing
10.2016 - 02.2020
Bachelor of Science - Healthcare Administration
University of Phoenix