Elizabeth Chiaka
Rosedale,MD
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Geriatric Nursing Assistant
Tender care Nursing Agency
Towson, MD
09.2024 - Current
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Observed patients for any changes in their physical or mental condition.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Cleaned and sanitized patient rooms according to established protocols.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
CMT/CNA
Enfield Locke Services LLC
Perry Hall
03.2024 - Current
- Provided patient care according to established standards and protocols.
- Monitored vital signs including temperature, pulse rate and respiration.
- Maintained medical records of patients' treatments and progress.
- Administered medications as prescribed by the physician.
- Documented patient information accurately in electronic health record systems.
Head of Processing
United Bank for Africa Plc
Lagos, Nigeria
08.2020 - 12.2023
- Company Overview: Lagos, Nigeria
- Led a team of 16 employees providing leadership and direction at the unit level as well as ensuring compliance with the Bank's procedures and regulatory guidelines
- Continually enhancing team performance to delight customers through efficient transaction processing and team motivation
- Responsible for all customer service support (non-cash related) processing activities in the branch (Cash related)
- Overseeing the activities of all branch tellers, conducting Integrity test and ensuring optimal performance of all team members
- Be a joint custodian of all the Cash and all other valuables in the branch
- Overseeing of ATM and Branch Vault administration
- Lagos, Nigeria
Cash Officer
United Bank for Africa Plc
Lagos, Nigeria
04.2019 - 08.2020
- Company Overview: Lagos, Nigeria
- Lagos, Nigeria
Customer Service Officer / Ambassador
United Bank for Africa Plc
Lagos, Nigeria
02.2012 - 04.2019
- Company Overview: Lagos, Nigeria
- Appointed the Service Ambassador who is charged with the responsibility of ensuring customer satisfaction and retention through quality service delivery and provision of detailed product and service information
- Successfully resolved customer complaints and ensured their satisfaction, resulting in positive feedback
- Proven ability to handle customer inquiries, complaints, and escalations with professionalism and empathy
- Lagos, Nigeria
Credit Analyst
United Bank for Africa Plc
Lagos, Nigeria
10.2009 - 02.2012
- Company Overview: Lagos, Nigeria
- Conducted in-depth financial analysis of client's creditworthiness and provided recommendations on credit limits
- Approved loans within specified limits, and referred loan applications outside limits to management for approval
- Evaluated customer records and recommended payment plans based on earnings, savings data, payment history, and purchase activity
- Lagos, Nigeria
Education
Corporate Administration and Finance -
Chartered Institute of Administration
01.2013
BSc - Business Management
Imo State University
09.2012
O.N.D - Banking and Finance
Lagos State Polytechnic
01.2005
Skills
- Vital sign recording
- Patient-focused care
- Recording vital signs
- Feeding assistance expert
- Assisting with personal grooming
- Dressing assistance
- Reliable team player
- Range of motion exercises
Certification
- Geriatric Nursing Assistant, 2024
- Certified Nursing Assistant, 2024
- Certified Medical Technician, 2024
- ACIA, Chartered Institute of Administration, 2013
- Emotional Intelligence in the Workplace, 2010
References
References available upon request
Languages
English, Advanced
Honorsandawards
- Rookie of the year, Tender Care Nursing agency - 2024
- Most Customer Centric Branch Staff, UBA PLC - 2013, 2014, 2016 and 2017
- Customer Service Ambassador; UBA PLC - 2013
- Most Creative and Talented staff; UBA Plc SEME Branch - 2012
- Most Valuable Performer; UBA PLC - 2011 and 2012
- Overall Third best graduating student LASPOTECH - 2005
- Second Best graduating Student of Banking and Finance Dept, LASPOTECH - 2005
Accomplishments
• Most Customer Centric Branch Staff, UBA PLC - 2013, 2014, 2016 and 2017
• Customer Service Ambassador; UBA PLC - 2013
• Most Creative and Talented staff; UBA Plc SEME Branch - 2012
• Most Valuable Performer; UBA PLC - 2011 and 2012
• Overall Third best graduating student LASPOTECH - 2005
• Second Best graduating Student of Banking and Finance Dept, LASPOTECH -
Timeline
Certified Geriatric Nursing Assistant
Tender care Nursing Agency
09.2024 - Current
CMT/CNA
Enfield Locke Services LLC
03.2024 - Current
Head of Processing
United Bank for Africa Plc
08.2020 - 12.2023
Cash Officer
United Bank for Africa Plc
04.2019 - 08.2020
Customer Service Officer / Ambassador
United Bank for Africa Plc
02.2012 - 04.2019
Credit Analyst
United Bank for Africa Plc
10.2009 - 02.2012
Corporate Administration and Finance -
Chartered Institute of Administration
BSc - Business Management
Imo State University
O.N.D - Banking and Finance
Lagos State Polytechnic
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