Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Chin

Queens,NY

Summary

Dedicated Automotive professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Performance Manager

The Billion Dollar Girl
Commack, NY
03.2019 - 02.2020
  • Led multiple teams to drive results and meet production, quality goals.
  • Training staff in person and remotely on corporate protocols and scripts.
  • Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
  • Produced detailed and relevant reports for use in making business decisions. Gathered, documented and modeled data to assess business trends.

Assistant BDC Manager

Atlantic Toyota
West Islip, NY
05.2018 - 03.2019
  • Assisted with schedules and delegating assignments to meet coverage and service demands.
  • Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.
  • Engaged with internet customers and scheduled appointments electronically for added customer convenience.

Senior Business Development Representative

Atlantic Nissan/Hyundai
West Islip, NY
05.2015 - 05.2018
  • Maintained extensive knowledge of company products and services.
  • Expanded business through effective network development, identifying new and prospective clients.
  • Minimum call average 120/per shift, maintained updated records in CRM to meet requirements of sales team.

BDC Representative

Massapequa Nissan
Amityville, NY
08.2013 - 05.2015


  • Identified and solved problems with minimal guidance to minimize disruptions to business.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.


Education

GED -

Edward R Murrow High School
Brooklyn, NY
12.2005

Skills

  • Fluent In Spanish and English
  • Responsible for Customer Care/Problem Solving/Training Initiatives/Daily Processes
  • Certified in Microsoft Word, Excel, Power Point, Access
  • Digital Media Strategy
  • Knowledgeable on Multiple CRMs, EOM Reporting

Timeline

Performance Manager

The Billion Dollar Girl
03.2019 - 02.2020

Assistant BDC Manager

Atlantic Toyota
05.2018 - 03.2019

Senior Business Development Representative

Atlantic Nissan/Hyundai
05.2015 - 05.2018

BDC Representative

Massapequa Nissan
08.2013 - 05.2015

GED -

Edward R Murrow High School

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Elizabeth Chin