Elizabeth Chin
Minneapolis,MN
Summary
Results-oriented Customer Service Professional skilled in conflict resolution and time management. Enhances guest experiences and fosters team collaboration in fast-paced environments. Delivers exceptional service while ensuring organization during busy shifts. Leverages coaching techniques to strengthen team dynamics and drive operational success.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Hostess/Server
Hickory Park Restaurant Co.
Ames, Iowa
06.2022 - Current
- Provided friendly, attentive service to enhance guest dining experiences.
- Greeted customers and recommended specials to boost sales.
- Took and entered food and beverage orders accurately through a restaurant POS system.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with kitchen staff about customer allergies and special requests to ensure safe dining.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Helped train new staff on restaurant procedures and customer service standards.
- Kept dining area clean and organized during busy shifts.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took reservations and to-go orders to streamline the process for both customer and restaurant.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Provided excellent customer service to ensure satisfaction.
- Supported inventory management by restocking supplies throughout shifts.
Student Assistant Volleyball Coach
Ames High School
Ames, Iowa
04.2021 - 05.2022
- Assisted head coach in planning and executing practice sessions.
- Demonstrated volleyball skills and techniques during training sessions.
- Developed and implemented drills for team improvement.
- Monitored player progress and provided constructive feedback.
- Motivated players to reach peak performance levels through positive reinforcement techniques.
- Guided athletes in sportsmanship and teamwork principles.
- Coordinated team schedules and communicated with athletes and parents.
- Communicated with parents regarding individual player progress and team development.
- Supported recruitment efforts by promoting the volleyball program to prospective players.
- Planned and organized team events to foster camaraderie and team spirit among players. and facilitated team-building activities.
- Worked collaboratively with other coaches to develop effective strategies for game day success.
- Created a positive environment that encouraged teamwork among players.
- Supervised team members during away trips to ensure safety protocols were followed.
- Showed athletes proper methods for spiking and serving the ball to avoid injuries.
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
- Evaluated player abilities and assigned positions based on strengths.
Education
Bachelor of Science - Psychology
University of Minnesota
Minneapolis, MN05-2029
High School Diploma -
Ames High School
Ames, Iowa05-2025
Skills
- Order management
- Reservation management
- Customer service
- Staff training
- Team collaboration
- Communication skills
- Conflict resolution
- Time management
- Cool under pressure
Languages
Chinese (Mandarin)
Native/ Bilingual
Spanish
Limited
Timeline
Hostess/Server
Hickory Park Restaurant Co.
06.2022 - Current
Student Assistant Volleyball Coach
Ames High School
04.2021 - 05.2022
Bachelor of Science - Psychology
University of Minnesota
High School Diploma -
Ames High School