Elizabeth Clayton
San Diego,CA
Summary
Customer service professional with reputation for achieving high customer satisfaction and team performance. Proven track record of effectively managing customer interactions and resolving issues promptly. Known for fostering collaborative team environments and adapting to dynamic workplace needs. Skilled in conflict resolution and communication, ensuring consistent results and reliability.
Overview
10
10
years of professional experience
Work History
Retail Store Sales Manager
SunglassHut - EssilorLuxotica
11.2017 - Current
- Customer Service/ Sales Floor
- Utilizes MyClient at Macy’s for customer retention.
- Cross-trained for both core stores and Macy’s
- Assisted new managers and sales associates with training and adjustments coming from core stores
- Macy’s, i.e. register, sales promotions
- Management protocols: Scheduling, Daily reports, deposits (Macy’s)
- Communicates information regarding promotions, contests and incentives to the team.
- Continually coaches and develops the team to ensure retail excellence.
- Adept at knowing the product and stays current on new merchandise and fashion trends.
- Motivates, coaches and inspires the team and ensures they are the best possible brand ambassadors.
- Ensures impeccable execution of operational policies and procedures and maintains brand standards.
Customer Service
E-Rehab
03.2017 - 06.2023
- Communicated skillfully and competently with customers, co-workers and owners to setup systems and make updates to their site
- Follow up with customers to ensure we receive necessary information from them in a timely manner
- Frequently utilizes GMB, Apple Maps, Bing Maps, Yelp, and other sites to ensure data accuracy and make updates as needed
- Local SEO monitoring and reporting
- Natural SEO monitoring and reporting and site audits
- Additional administrative support as needed
Contracted Administrative Assistant
Atas Insurance (AppleOne)
01.2017 - 03.2017
- Familiar with workman’s comp, billing invoices, research, filings for SCIF AIG Zurich
- Administration of worker’s compensation forms
- Researched Payroll systems -Summit/Apex
- Communication with Healthcare facilities and employment agencies
- Contract Completed
Contracted Receptionist
Porsche of San Diego (Ultimate Staffing)
01.2017 - 02.2017
- Served as the primary gatekeeper, logged vendors, clients
- Managed inbound calls and responded to routine inquiries
- Contract Completed
Contracted Administrative Assistant
3E Company (Randstad Staffing)
12.2016 - 01.2017
- Served as the primary gatekeeper, logged vendors, clients and new employees
- Managed inbound calls and responded to routine inquiries
- Maintained executive, client, and program calendars
- Utilized Salesforce
- Contract Completed
Contracted Administrative Assistant
UPS Store (Avacend Staffing)
03.2016 - 11.2016
- Scheduling Centers that have missed or cancelled computer system update
- Called Centers the day of system change for preparation
- Tracking shipments for system upgrade
- Conversed with Technical Support for system errors when necessary
- Contract Completed
Contracted Receptionist & Human Resources Assistant
Breg (Marquee Staffing)
12.2015 - 02.2016
- Served as the primary gatekeeper, logged vendors, clients and new employees into security database
- Managed inbound and outbound calls by taking messages, calls, and responding to routine inquiries
- Confirmed temporary staff payroll hours
Contracted Receptionist & Administrative Assistant
MedImpact (Ultimate Staffing)
08.2015 - 12.2015
- Served as the primary gatekeeper, logged vendors, clients and new employees into security database
- Managed inbound and outbound calls by taking messages, calls, and responding to routine inquiries
- Human Resource Coordinator maintained employee files (Active, Benefits, Termination, LOA)
- Assist Human Resources Benefit Advisors with special projects (mailers/emails, Health Fairs)
- Assist Human Resources Business Partners in updating employees files
- Assisted in arranging company events
- Performed data entry, word processing and other data management functions
Education
Bachelor of Science - Medical Management Respiratory
Independence University
Salt Lake City, UT03-2014
Skills
- Training and mentoring
- Driven work ethic
- Management
- Inventory management
- Customer service
- Computer proficiency
Timeline
Retail Store Sales Manager
SunglassHut - EssilorLuxotica
11.2017 - Current
Customer Service
E-Rehab
03.2017 - 06.2023
Contracted Administrative Assistant
Atas Insurance (AppleOne)
01.2017 - 03.2017
Contracted Receptionist
Porsche of San Diego (Ultimate Staffing)
01.2017 - 02.2017
Contracted Administrative Assistant
3E Company (Randstad Staffing)
12.2016 - 01.2017
Contracted Administrative Assistant
UPS Store (Avacend Staffing)
03.2016 - 11.2016
Contracted Receptionist & Human Resources Assistant
Breg (Marquee Staffing)
12.2015 - 02.2016
Contracted Receptionist & Administrative Assistant
MedImpact (Ultimate Staffing)
08.2015 - 12.2015
Bachelor of Science - Medical Management Respiratory
Independence University