Elizabeth Clegg
Monroe,LA
Summary
Multi-tasking Team Leader well-known for executing successful, new customer initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
7
7
years of professional experience
Work History
Guest Advocate Lead
Target
Pasadena, CA
11.2021 - 02.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Cashier Sales Associate
Walmart
Monroe, Louisiana
02.2016 - 03.2020
- Learned roles of other departments to provide coverage and keep store operational
- Trained new team members in cash register operation, stock procedures and customer service
- Presented friendly and cheerful outlook while communicating clearly with customers and colleagues
- Greeted incoming customers and provided personable and knowledgeable service
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store
- Welcomed customers, helping find necessary store items
- Complete cash/ credit transactions while delivering fast, friendly customer service.
Assistant Store Manager
Journeys
Monroe, LA
05.2015 - 11.2015
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
- Recruited, interviewed, and hired individuals demonstrating passion, dedication and added value to team
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
- Handled scheduling for two store shifts across 7-day work weeks to always ensure proper staffing
- Processed credit and debit card payments and returned proper change for cash purchases
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Sales Associate
Aerosoles
Pasadena, CA
01.2011 - 07.2012
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Balancing Cash Drawer Operation Cash Register.
- Managed over 50 customer calls per day to guarantee in stock availability.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Child Development
Pasadena City College
Pasadena, CA2012
High School Diploma -
John Muir High School
06.2010
Skills
- Experience in retail management
- Sales
- Leadership and organization
- Employee scheduling abilities
- Dependable and Responsible
- Teamwork and Collaboration
- MS Office
- Data entry
- Problem solving ability
- Cash handling accuracy
- Bookkeeping
- Strong communication skills
Languages
Spanish
Native or Bilingual
Timeline
Guest Advocate Lead
Target
11.2021 - 02.2023
Cashier Sales Associate
Walmart
02.2016 - 03.2020
Assistant Store Manager
Journeys
05.2015 - 11.2015
Sales Associate
Aerosoles
01.2011 - 07.2012
Child Development
Pasadena City College
High School Diploma -
John Muir High School
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