Dynamic Health Care Technician, EMT, with over a decade of supervisory and management experience. Proven expertise in patient assessment and emergency response, complemented by exceptional team leadership and communication skills. Recognized for enhancing operational efficiency and maintaining high standards of quality control, ensuring optimal patient care in critical situations. Committed to continuous improvement in healthcare delivery and patient safety.
Overview
9
9
years of professional experience
Work History
Health Care Technician EMT
Indian Health Service (PRSU)
Pine Ridge, SD
11.2021 - Current
Documented calls in reports detailing incident type and course of treatment.
Rendered direct patient care by stabilizing patients and determining course of action based on triage.
Demonstrated dedication to providing quality care through continued training and education.
Cleaned and sanitized vehicles and medical equipment to comply with safety and health protocols.
Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
Transported patients from accident scenes to hospitals in emergency vehicles.
Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.
Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
Educated patients on how to prevent injuries or illnesses through lifestyle changes.
Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
Office Manager
Steve Thomas Construction
Rapi City, SD
06.2016 - Current
Assisted in recruiting, onboarding and training new employees.
Automated office operations for managing client correspondence, payment schedules and data communications.
Maintained filing system for records, correspondence and other documents.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Implemented quality control measures to uphold company standards.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Administered payroll and maintained proper documentation of employee personnel.
EMT, Dispatch Supervisor
OST Ambulance Service
Pine Ridge, SD
01.2016 - 09.2021
Educated patients on pre-hospital treatment techniques such as bleeding control methods.
Loaded and transported patients from hospitals to rehab centers or other medical facilities.
Assessed patients' conditions during transport and communicated findings to healthcare staff upon arrival at hospital.
Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.
Mentored, trained, and managed team, offering insight and direction and helped boost overall performance.
Monitored attendance and productivity for employees by maintaining accurate and updated records.
Investigated customer inquiries regarding delivery status or delays.
Generated weekly reports on dispatcher productivity and performance metrics for senior management review.
Scheduled, assigned, and monitored the work of dispatchers.
Education
Paramedic -
School of EMS
Sioux Falls, SD
02-2023
Paramedic -
Avera
Sioux Falls, SD
02-2017
AEMT -
Spearfish Ambulance Service
Spearfish
05-2012
EMT -
WDTI
Rapid City
11-2009
VOC Six Sigma, Graduate Assistant - Graduate Assistant & Customer Service
Dale Carnegie
Rapid City
04-2006
Some College (No Degree) - Secretarial
WDTI
Rapid City
Skills
Employee training
Quality control
Conflict resolution
Effective communication
Time management
Verbal and written communication
Team leadership
Inventory management
Data documentation
Patient assessment
Triage techniques
Equipment maintenance
Emergency response
Medical documentation
Communication skills
Compassion and empathy
Affiliations
Volunteer Supervisor at Hills Alive Christian Festival for the last 8 years handling the First Aide Station.
Continuing Education for BLS, ACLS, PALS, PEAR/PEPP, AMLS, PHTLS, and Pediatric Champion for SDEMSC
Timeline
Health Care Technician EMT
Indian Health Service (PRSU)
11.2021 - Current
Office Manager
Steve Thomas Construction
06.2016 - Current
EMT, Dispatch Supervisor
OST Ambulance Service
01.2016 - 09.2021
Paramedic -
School of EMS
Paramedic -
Avera
AEMT -
Spearfish Ambulance Service
EMT -
WDTI
VOC Six Sigma, Graduate Assistant - Graduate Assistant & Customer Service
Dale Carnegie
Some College (No Degree) - Secretarial
WDTI
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