Elizabeth Contreras
Garden City,KS
Summary
Dynamic professional with experience as a Targeted Case Manager at Compass Behavioral Health, skilled in client advocacy and care coordination. Proven ability to enhance patient support through effective communication and problem-solving. Committed to ethical practice and fostering positive relationships, ensuring comprehensive service planning and case documentation for optimal outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Targeted Case Manager
Compass Behavioral Health
Garden City, KS
05.2023 - Current
- Maintained current CPR and first-aid certification through American Red Cross to perform first responder duties in emergency situations.
- Conducted assessments of participants to determine personal strengths, accomplishments and challenges in order to develop customized programs.
- Evaluated program effectiveness using data-driven methods, identifying areas of improvement and implementing necessary changes.
- Monitored current therapy strategies and improvised needed changes and corrections based on results.
- Networked within local community to build professional relationships with healthcare providers, outreach program leaders and government officials.
- Supported program participants in effective self-management of crises and critical situations.
- Adhered to strict confidentiality guidelines to protect participant information.
- Updated electronic health records with accurate patient information on participant visits.
- Improved service delivery for clients through regular communication with multidisciplinary teams.
- Facilitated successful referrals to specialized programs or agencies based on individual client needs and eligibility requirements.
- Studied mental health disorders and common personal struggles.
- Conducted comprehensive assessments to identify client needs and appropriate resources for support.
Certified Nursing Assistant
KC Nursing
Garden City, KS
01.2018 - 04.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
Paraprofessional
USD 480 Liberal, KS
Liberal, KS
08.2017 - 05.2018
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Receptionist
Harris and Harris Family Dentistry
Garden City, KS
01.2016 - 01.2017
- Maintained current CPR and first-aid certification through American Red Cross to perform first responder duties in emergency situations.
- Conducted assessments of participants to determine personal strengths, accomplishments and challenges in order to develop customized programs.
- Evaluated program effectiveness using data-driven methods, identifying areas of improvement and implementing necessary changes.
- Monitored current therapy strategies and improvised needed changes and corrections based on results.
- Networked within local community to build professional relationships with healthcare providers, outreach program leaders and government officials.
- Supported program participants in effective self-management of crises and critical situations.
- Adhered to strict confidentiality guidelines to protect participant information.
- Updated electronic health records with accurate patient information on participant visits.
- Improved service delivery for clients through regular communication with multidisciplinary teams.
- Facilitated successful referrals to specialized programs or agencies based on individual client needs and eligibility requirements.
- Studied mental health disorders and common personal struggles.
- Conducted comprehensive assessments to identify client needs and appropriate resources for support.
Education
High-school diploma -
Garden City Highschool
Garden City, KSGarden City Community College
Garden City, KSSkills
- Client advocacy
- Ethical practice
- Service planning
- Trade policy
- Cultural history
- Positive attitude
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Clear communication
- Direct patient care
- Team collaboration
- HIPAA compliance
- Active listening
- Verbal and written communication
- Case documentation
- Decision-making
- Patient support
- Data entry and analysis
- Case planning
- Community resources
- Case needs assessment
- Emotional awareness
- Client relationship management
- Care coordination
Certification
Certified Nursing Assistant
Languages
Spanish
Native or Bilingual
Timeline
Targeted Case Manager
Compass Behavioral Health
05.2023 - Current
Certified Nursing Assistant
KC Nursing
01.2018 - 04.2023
Paraprofessional
USD 480 Liberal, KS
08.2017 - 05.2018
Receptionist
Harris and Harris Family Dentistry
01.2016 - 01.2017
High-school diploma -
Garden City Highschool
Garden City Community College