Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
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Elizabeth Coomer

Florence,KY

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience

Work History

Escalations Account Manager

United Healthcare Group
01.2022 - Current
  • Provide service to Medicaid and Individual Family Plan members.
  • Provide escalation services to tier one patient advocates and educate associates for enhanced member experience.
  • Escalate issues to critical stakeholders with key highlights and recommendations for resolutions.
  • Coach, influence, and train advocates to enhance member interactions.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • De-escalated customer interactions by providing alternative solutions to issues.
  • Reinstatement issues with members' Family Plans.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Provided training and guidance to new Account Managers.
  • Led cross-functional teams to address complex client needs, ensuring cohesive effort and solutions.

Private Childcare Professional
08.2021 - 12.2021
  • Responsible for the care of five children; ranging from six weeks to five years old
  • Influencing positive behaviors
  • Supporting development and teaching new skills that were age appropriate
  • Redirected negative behavior as needed
  • Provided meals, ensure children how to routine daily including distinct nap and playtime

Business Administrator/Accounts Receivable and Accounts Payable

William Scotsman
05.2017 - 11.2020
  • Operational Administrative support for 5 branches
  • Reconciled invoice discrepancies
  • Resolved high level collection accounts
  • Resolved disputes and provided excellent customer service
  • Processed AR/AP Invoices to vendors

Education

Diploma -

Simon Kenton High School
05.2005

Skills

  • Great communication skills
  • Ability to adapt to change quickly
  • Strong problem-solving skills
  • Perseverance and motivation skills
  • Negotiation and persuasion skills
  • Account Management
  • Strong lead development skills
  • Coordinating documents
  • Management collaboration
  • Internal Auditing
  • Customer rapport

References

Available upon request

Accomplishments

  • Served on the Employee Experience Committee
  • Green metrics for duration of tenure

Timeline

Escalations Account Manager

United Healthcare Group
01.2022 - Current

Private Childcare Professional
08.2021 - 12.2021

Business Administrator/Accounts Receivable and Accounts Payable

William Scotsman
05.2017 - 11.2020

Diploma -

Simon Kenton High School

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Elizabeth Coomer