Elizabeth Cortez
Orange,CA
Summary
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
The Home Depot
Orange, CA
02.2023 - Current
- Greeted and assisted customers with inquiries, returns, exchanges, and purchases, ensuring a positive shopping experience.
- Processed transactions accurately using POS systems, and handled cash, credit, and check payments.
- Maintained accurate records of customer interactions and transactions.
- Prepared detailed inventory and order reports for management review.
- Earned respect from peers and management by taking initiative and handling supervisor responsibilities in the absence of management.
Team Member
El Brewjo Burgers
Orange, California
12.2022 - Current
- Prepared and cooked menu items according to established recipes and standards.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with the development and implementation of social media marketing initiatives.
Concessions & Guest Services
Irvine Park Railroad
Orange, CA
09.2019 - 11.2022
- Greeting and assisting customers
- Food preparation and safety
- Assisting in training new staff
Shift Lead
Dunkin Donuts
Villa Park, CA
06.2022 - 10.2022
- Supervised daily operations and maintained efficient workflow during peak hours.
- Assisted in scheduling shifts and coordinating team assignments for optimal performance.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
Skills
- Excellent communication
- Conflict resolution
- Problem-solving
- Multitasking
- Team leadership
- Training
- Delegation
- Microsoft Office Suite
- Google Workspace
- Scheduling
- Calendar Management
- POS Systems
- Cash Handling
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Associate
The Home Depot
02.2023 - Current
Team Member
El Brewjo Burgers
12.2022 - Current
Shift Lead
Dunkin Donuts
06.2022 - 10.2022
Concessions & Guest Services
Irvine Park Railroad
09.2019 - 11.2022
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