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Elizabeth Cortez
Work Preference
Summary
Driven Inside Sales Consultant with a track record in growing customer bases and boosting company revenue through innovative sales strategies. Strong client relationship management skills coupled with the ability to identify new business opportunities and convert leads into satisfied customers. High-level proficiency in CRM software systems demonstrates success in previous roles by driving significant sales growth.
Overview
23
23
years of professional experience
Work History
Inside Sales Consultant Residential Sales
Republic Services
Las Vegas, Nevada
05.2024 - Current
- Developed strong client relationships to understand their waste management needs.
- Assisted clients with product selection and service options for waste solutions.
- Collaborated with the sales team to create effective sales presentations.
Appointment Scheduler
Pacific Dental Services
Las Vegas, NV
11.2020 - 01.2024
- Coordinated patient appointments using practice management software for efficient scheduling.
- Managed patient inquiries and provided information on services and procedures.
- Collaborated with dental staff to optimize daily schedules and resource allocation.
- Communicated with patients to confirm appointments and follow-up reminders.
- Streamlined appointment processes to enhance patient flow and satisfaction.
- Maintained accurate patient records and appointment history in the database.
Collections Agent
Cash Factory Usa
Las Vegas, NV
07.2019 - 11.2020
- Managed customer accounts to ensure timely payments and compliance.
- Conducted negotiations with clients to establish payment plans and resolve disputes.
- Utilized collection software to track account statuses and update records accurately.
- Documented all interactions meticulously to maintain accurate account histories.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Contacted customers and explained debt management to encourage timely debt payments.
- Followed fair debt practices and regulatory guidelines when managing collections process.
Collections Agent
Credit Acceptance
Las Vegas, NV
06.2016 - 05.2019
- Managed customer accounts to ensure timely payments and compliance.
- Conducted negotiations with clients to establish payment plans and resolve disputes.
- Utilized collection software to track account statuses and update records accurately.
- Communicated regularly with clients via phone and email regarding outstanding balances.
- Analyzed account data to identify trends and improve collection efforts efficiently.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Identified past due accounts and contacted account holders to arrange payment.
- Resolved complex issues that arose during the collections process.
Collections Agent
Western Funding
Las Vegas, NV
06.2015 - 06.2016
- Managed customer accounts to ensure timely payments and compliance.
- Conducted negotiations with clients to establish payment plans and resolve disputes.
- Utilized collection software to track account statuses and update records accurately.
- Completed skip traces on customers failing respond to collection efforts.
- Prepared documentation required for collection and repossession activities.
- Located and monitored overdue accounts using billing system to begin collections process.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Negotiated rates with customers and entered payments into accounting system.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
Retention Customer Service Representative
Cox Communications
Las Vegas, NV
08.2014 - 05.2015
- Assisted customers with account inquiries and service issues.
- Educated clients on product features and service benefits.
- Handled billing questions and payment processing effectively.
- Answered incoming customer inquiries via phone, email and live chat.
- Maintained records of customer interactions, transactions, comments and complaints.
- Evaluated existing processes and procedures for improvement opportunities.
- Resolved customer complaints promptly and professionally.
- Identified customer needs to upsell products or services.
- Verified customer information and processed orders accurately.
- Informed customers of deals and promotions.
- Followed-up with customers to ensure satisfaction.
- Developed strong customer relationships to encourage repeat business.
Collections & Recovery Specialist
Delbert Services / Cash Call
Las Vegas, NV
06.2011 - 07.2014
- Managed collections processes for delinquent accounts effectively and efficiently.
- Negotiated payment arrangements with customers to resolve outstanding balances.
- Utilized collection software to track and manage account statuses consistently.
- Worked closely with legal counsel on high-risk accounts requiring further action beyond normal collection efforts.
- Evaluated customer accounts on a regular basis in order to determine appropriate next steps for recovery of overdue invoices.
- Maintained detailed records of all collection activity including telephone conversations, emails, and payment plans.
- Attended court hearings related to delinquent accounts when necessary.
- Provided assistance to customers experiencing financial hardship by offering alternative repayment solutions.
- Contacted debtors via phone, email, mail, or other methods in order to collect past due balances.
- Negotiated payment arrangements with delinquent customers in order to maximize recovery of outstanding debts.
- Performed skip tracing activities, such as calling references and conducting online research, to locate debtors who had moved or changed contact information.
- Received payment and posted to appropriate customer accounts.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Collections Agent
Credit One Bank N.A.
Las Vegas, NV
06.2008 - 06.2011
- Managed customer accounts to ensure timely payments and compliance.
- Conducted negotiations with clients to establish payment plans and resolve disputes.
- Utilized collection software to track account statuses and update records accurately.
- Negotiated credit extensions and waivers when necessary.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Advised delinquent customers on strategies for debt repayment.
- Received payments and posted amounts to customer accounts.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions regarding account discrepancies or problems.
Collections Agent
HSBC Card Services
Las Vegas, NV
03.2006 - 05.2008
- Managed customer accounts to ensure timely payments and compliance.
- Conducted negotiations with clients to establish payment plans and resolve disputes.
- Utilized collection software to track account statuses and update records accurately.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Identified past due accounts and contacted account holders to arrange payment.
- Resolved complex issues that arose during the collections process.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Updated account status records and collection efforts.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Adhered to all applicable laws, regulations, and company policies.
- Resolved balance errors using accounting software.
Billing and Collections Specialist
Nextel Partners
Las Vegas, NV
11.2004 - 09.2005
- Processed billing invoices for customer accounts efficiently and accurately.
- Managed collections efforts, following up on overdue accounts consistently.
- Maintained accurate records of payments and outstanding balances in systems.
- Negotiated payment plans with delinquent customers when necessary.
- Processed incoming payments, posted them correctly to customer accounts, and prepared bank deposits.
- Generated monthly statements for customers who had not paid their balances in full within 30 days of invoice date.
- Reconciled disputed items and resolved any issues that arose in a timely manner.
- Handled escalated calls from customers regarding billing disputes or other concerns.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Recorded and updated customer personal accounts with accurate contact information.
- Processed payments over phone and set up recurring drafts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Negotiated rates with customers and entered payments into accounting system.
Account Manager
Risk management Alternatives/RMA |
Las Vegas, Nevada
06.2003 - 10.2004
- Managed client relationships to ensure satisfaction and retention.
- Developed tailored risk management solutions for diverse clients.
- Coordinated communication between stakeholders and internal teams.
- Prepared monthly financial statements for each account.
- Negotiated contracts with clients to maximize profitability.
- Renewed existing accounts by building relationships with clients.
- De-escalated customer interactions by providing alternative solutions to issues.
- Addressed customer questions and concerns regarding products and services.
- Utilized problem-solving skills when dealing with difficult customers.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
Education
Little Flower Catholic High School For Girls
Philadelphia, PASkills
- Negotiation techniques
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Customer relationship building
- Goal oriented
- Upselling strategies
- Exceptional customer service
- Conflict resolution
- Objection handling
- Cold calling
- Performance tracking
Timeline
Inside Sales Consultant Residential Sales
Republic Services
05.2024 - Current
Appointment Scheduler
Pacific Dental Services
11.2020 - 01.2024
Collections Agent
Cash Factory Usa
07.2019 - 11.2020
Collections Agent
Credit Acceptance
06.2016 - 05.2019
Collections Agent
Western Funding
06.2015 - 06.2016
Retention Customer Service Representative
Cox Communications
08.2014 - 05.2015
Collections & Recovery Specialist
Delbert Services / Cash Call
06.2011 - 07.2014
Collections Agent
Credit One Bank N.A.
06.2008 - 06.2011
Collections Agent
HSBC Card Services
03.2006 - 05.2008
Billing and Collections Specialist
Nextel Partners
11.2004 - 09.2005
Account Manager
Risk management Alternatives/RMA |
06.2003 - 10.2004
Little Flower Catholic High School For Girls