ELIZABETH COUGHLIN
Plymouth,MA
Summary
Dedicated intake and alumni coordinator with expertise in physical and psychological evaluations to accurately assess patient needs. Comprehensive knowledge of recovery center operations and protocols enhances the ability to provide effective support to individuals in rehabilitation. Currently pursuing LADC license, demonstrating commitment to professional development and excellence in addiction treatment.
Overview
12
12
years of professional experience
Work History
Esthetician
Glow BEAUTY BOUTIQUE
Braintree, MA
03.2013 - Current
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Assisted in marketing efforts by providing input on promotional materials and events.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
- Communicated effectively with other members of the spa team regarding client concerns.
- Attended continuing education courses related to esthetics industry advancements.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Supported profitability by upselling products and services and processing sales.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Built positive client relationships and guided clients through treatments.
- Assisted with operational activities such as inventory control, loss prevention and compliance.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Esthetic license, Fitness instructor, also tip certified.
Education
Drugs And Alcohol Counseling
UMASS Boston
Boston, MASome College (No Degree) - Early Childhood Care and Education
Curry College
Milton, MASkills
I was employed at Charles River Recovery in Western Mass, and I worked as a recovery specialist I took care of patients and new patients on the detox floor, and I ran group meetings, worked, and built good communication between the patients, adapted to their needs, and provided the help they needed
Timeline
Esthetician
Glow BEAUTY BOUTIQUE
03.2013 - Current
Drugs And Alcohol Counseling
UMASS Boston
Some College (No Degree) - Early Childhood Care and Education
Curry College