Elizabeth Cowan
Escalon,CA
Summary
Proven track record in enhancing Student Services at San Joaquin County Office of Education, adept in SEIS and CAlPads, and excelling in efficient enrollment processes. Demonstrates ability to resolve concerns swiftly, ensuring confidentiality and exceptional customer service, showcasing excellent communication and organizational skills. Seasoned Student Service Technician offering 18 years of experience in education positions. Focused on building and enhancing relationships and meeting service needs. Desires growth-oriented position in dynamic, fast-paced environment.
Overview
15
15
years of professional experience
Work History
Student Services Technician
San Joaquin County Office of Education
04.2018 - Current
- Serves as a liaison between parents, students and districts to resolve concerns and enroll students promptly and effectively.
- Receive, review and upload District Expulsion Documents.
- Participated actively in professional development opportunities that fostered growth within the context of Student Services roles.
- Contribute to a welcoming enrollment environment by providing exceptional customer service and support to students, parents and staff.
- Manage student records with accuracy and confidentiality.
Student Service Clerk/Enrollment Clerk
San Joaquin County Office of Education
10.2009 - 04.2017
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in parents.
- Interacted with parents/students/districts by phone, email, or in-person to provide information.
- Produced high-quality communications for internal and external use.
Education
High School Diploma -
Tracy High School
Tracy, CA1985
Skills
- Cal Pads
- SEIS
- Google Docs
- Excellent planner and coordinator
- Professional phone etiquette
- Records Management
- Flexible
- Excellent communication skills
- Works well under pressure
- Appointment setting
- Multi-line phone proficiency
- Customer Service Orientated
- Enrollment Management
Timeline
Student Services Technician
San Joaquin County Office of Education
04.2018 - Current
Student Service Clerk/Enrollment Clerk
San Joaquin County Office of Education
10.2009 - 04.2017
High School Diploma -
Tracy High School
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