Elizabeth Cronkleton
Omaha,NE
Summary
Dynamic paraprofessional with a proven track record at Westside School District, excelling in behavior management and effective communication. Skilled in developing individualized education plans and fostering positive learning environments, I deliver tailored support to students with special needs, enhancing their academic performance and engagement. Committed to promoting student success through innovative strategies.
Professional paraprofessional with solid foundation in educational support and classroom management. Experience in aiding teachers with instructional tasks and maintaining positive learning atmosphere. Reliable team player focused on adapting to changing needs and achieving results through effective communication and collaboration.
Overview
33
33
years of professional experience
Work History
Paraprofessional
Westside School District
Omaha, NE
01.2025 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Coordinated with teachers to monitor student progress, identifying areas for improvement.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored student behavior and provided behavioral interventions to promote positive outcomes.
- Improved classroom management with development of behavior modification plans.
- Contributed to development of Individualized Education Programs (IEPs), tailoring education to student needs.
Customer Service Representative
Nelnet Business Solutions
Omaha, NE
06.2014 - 03.2024
- Provided training and support to new staff, promoting adherence to company policies and procedures.
- Monitored customer feedback, identifying trends to improve service delivery and satisfaction levels.
- Assisted in the development of training materials focused on best practices in customer engagement.
- Implemented strategies for upselling services during customer interactions, increasing revenue opportunities.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
Marriott Reservations
Omaha, NE
07.2004 - 05.2013
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high volume of inbound calls, ensuring timely responses to customer needs.
- Documented customer interactions in CRM system for accurate record-keeping and follow-up.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Paraprofessional
Millard School District
Omaha, NE
08.2002 - 05.2004
- Assisted in implementing strategies that enhanced student participation and academic performance.
- Maintained accurate records of student progress and communicated updates to teaching staff.
- Facilitated small group instruction, reinforcing concepts taught in larger classes.
- Engaged in professional development to enhance skills in educational support and intervention techniques.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Paraprofessional
Boys Town
Omaha, NE
08.1992 - 05.1994
- Supported classroom activities by assisting teachers with lesson implementation and student engagement.
- Adapted instructional materials to meet diverse learning needs of students.
- Monitored student behavior and provided behavioral interventions to promote positive outcomes.
- Collaborated with educators to develop individualized education plans for students with special needs.
Education
No Degree - Special Education
Midland College
Omaha, NE08-2025
Bachelor of Arts - Physical Education And Coaching
Hastings College
Hastings, NE05-1992
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Behavior modification
- Progress monitoring
- Disability awareness
- Conflict resolution techniques
- Preparing instructional materials
- Reading intervention
- Lesson planning
- Test proctoring
Timeline
Paraprofessional
Westside School District
01.2025 - Current
Customer Service Representative
Nelnet Business Solutions
06.2014 - 03.2024
Customer Service Representative
Marriott Reservations
07.2004 - 05.2013
Paraprofessional
Millard School District
08.2002 - 05.2004
Paraprofessional
Boys Town
08.1992 - 05.1994
No Degree - Special Education
Midland College
Bachelor of Arts - Physical Education And Coaching
Hastings College