Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Manager
Elizabeth "Eliza" Jones

Elizabeth "Eliza" Jones

Information Technology Professional
Staunton,VA

Summary

Information and system analyst with background in healthcare regulatory compliance and revenue cycle from the provider and payer perspectives. Proven ability to provide appropriate access and train and support new users, including roles from analysts to end users. Professional communicator with solid experience in creating clear, concise, and user-friendly written documentation along with presenting information orally to a variety of audiences. Skilled in information architecture and requirements gathering, bringing strong focus on project collaboration between technical teams and stakeholders. Known for reliability and adaptability in remote environment, both individually and collaboratively.

Overview

19
19
years of professional experience

Work History

Senior IT System Analyst

Sentara Health
05.2023 - Current
  • Analyze data for consumption into the Sentara EDM
  • Coordinate with internal and external customers to ensure correct data types, compliant formatting, and schedule for consumption
  • Coordinate with data engineers to facilitate consumption and testing of data
  • Customers ranged from clinical to financial roles internally, and external clients included outside healthcare providers and regulatory agencies

IT Systems Analyst

Sentara Virginia Premier Health Plans
11.2021 - Current
  • Provide first-level support and triage for QNXT
  • Identify the correct people needed and facilitate meetings to troubleshoot a problem
  • Use SQL to report extensively from the QNXT QCSIDB database

Applications Analyst II

Augusta Medical Group
07.2013 - 10.2021
  • Implement, test, update, troubleshoot, and sunset ambulatory electronic health records
  • Use SQL to provide data to various healthcare initiatives for certification
  • Study workflows and develop solutions to improve patient flow and job satisfaction of providers and clinical staff

Applications Analyst

Saint Alphonsus Medical Group
10.2011 - 06.2013
  • Implement, update, and maintain NextGen Healthcare applications as well as ancillary applications, including Groupwise, Microsoft Access, and Zirmed
  • Serve as liaison between the revenue cycle team and the claims clearinghouse

Patient Service Representative III

Saint Alphonsus Medical Group
11.2007 - 10.2011
  • Provide customer service throughout patient encounters while utilizing NextGen Healthcare to manage provider schedules and patient financial and demographic data

Medical Transcriptionist

Self Employed
06.2006 - 11.2007
  • Produce printed documents from recorded dictation by medical providers with a high level of accuracy

Education

Bachelor of Science - Computer Programming

American Intercontinental University

Associate of Applied Science - Mental Health and Human Services

Blue Ridge Community College

Skills

  • Technical Writing
  • Training
  • Application Support
  • Application Testing
  • Revenue Cycle
  • Regulatory Compliance
  • Cross-functional collaboration
  • Workflow Analysis
  • Stakeholder relations
  • Research and analysis
  • Requirements definition
  • SQL proficiency

Accomplishments

  • Learned the structure of several relational databases and reporting systems to become very efficient and reliable at data mining and reporting.
  • Collaborated with teams to design and write training documents for multiple systems and projects, including end user and analyst training.
  • Achieved successful implementation of athenaHealth by completing data mining from NextGen and data mapping in athenaHealth with accuracy and efficiency.
  • Provided light programming and design for a local band for several years.

Timeline

Senior IT System Analyst

Sentara Health
05.2023 - Current

IT Systems Analyst

Sentara Virginia Premier Health Plans
11.2021 - Current

Applications Analyst II

Augusta Medical Group
07.2013 - 10.2021

Applications Analyst

Saint Alphonsus Medical Group
10.2011 - 06.2013

Patient Service Representative III

Saint Alphonsus Medical Group
11.2007 - 10.2011

Medical Transcriptionist

Self Employed
06.2006 - 11.2007

Bachelor of Science - Computer Programming

American Intercontinental University

Associate of Applied Science - Mental Health and Human Services

Blue Ridge Community College
Elizabeth "Eliza" JonesInformation Technology Professional