Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
TruckDriver

Elizabeth Decos

Fulshear,TX

Summary

Personable Teller with 23 years of experience assisting customers with questions, processing transactions, and handling clerical and administrative duties. Punctual and hardworking professional commended for a high level of accountability and accuracy. Equipped with strong knowledge of financial and security regulations impacting bank operations.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Progressive-Call Center Insurance Agent

TTEC-Work From Home
01.2022 - 11.2022
  • Answer inbound calls for Auto Insurance Sales, Help customers with Auto, Motorcycle, Boat, and RV Insurance
  • Provide quotes Licensed in special lines in 29 states.

Customer Service Representative (CSR)

Comerica Bank
Plano, TX
06.2019 - 12.2021
  • Bank teller with responsibilities of managing the vault, accepted HELOC payments and commercial loan and revolving payments from customers Balanced and filled ATM and TCR weekly in addition to regular teller operations
  • Cross sold products for growth of the branch.

Debit Fraud Call Center, specialist

Chase Bank
Lewisville, TX
06.2018 - 06.2019
  • Filed claims for customers reporting any potentially fraud debit card purchases for initiating investigations.

Bank Teller

Chase Bank
League City, TX
10.2007 - 06.2018
  • Work accurately under pressure and high-volume of work, provided customer service and had an accurate balancing record
  • Accurately handled large cash deposits
  • Assisted customers with filing paperwork for deposits, withdrawals, transfers, purchases of money orders and cashier’s checks to ensure accuracy
  • Was granted supervisor override authority from Manager and Assistant Branch Manager, and responsibility to open and close branches
  • Was responsible for filling Teller Currency Dispenser and ATMs, and served as back up for vault teller when the main teller was absent.

Bank Teller

Washington Mutual Bank
Houston, TX
10.2006 - 10.2007
  • Provided customer service, accepted cash and check deposits from personal and commercial customers
  • Assisted customers with withdrawals, purchasing of traveler’s checks, money orders, and cashier checks
  • Logged in customers to access their safe deposit boxes
  • Customers profiles, address, order checks, on visual banker program and HOGAN system
  • Cross sold bank products to customers
  • Responsible for large amounts of cash and balanced teller drawer ensuring accuracy at end of day balancing.

Office Assistant

Wal-Mart
League City, TX
05.2001 - 08.2006
  • Customer service, balance cash drawers, zone and front merchandise on floor and stock merchandise
  • Supervised cashiers for breaks, lunches and organized cashiers for stocking, and fronting merchandise all over the store as needed
  • Ensured that cashiers bags were in balance and included coupons, cash, “Women, Infants and Children” coupons, personal checks and travelers’ checks
  • Prepared deposits to be transferred using armored transport and updated the accounting system
  • Input insufficient funds checks into the system for collection, and balance cash office and do end of day business
  • Performed inventory of company’s office supplies and other department working inventory
  • Was responsible for making service calls to repair company assets to suppliers.

Bank Teller

Wells Fargo Bank
El Paso, TX
10.1999 - 02.2000
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.

Bank Teller

Bank of the West
El Paso, TX
08.1996 - 10.1999
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.

Bank Teller

Comerica Bank
Dallas, TX
05.1991 - 08.1996
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.

Education

Medical Coding Certificate - Medical Coding

US Career Institue
12-2023

No Degree - Basics

Pan American University
11.1984

High School Diploma -

Weslaco High School
06.1984

Skills

  • Upselling Skills
  • Regulatory Compliance
  • Customer Relationship Development
  • [Software] Proficiency
  • Signature Verification
  • Transaction Processing
  • Customer Relationship Management (CRM)
  • Cash Counting
  • Financial Transactions
  • Money Handling
  • Teller Support

Languages

Spanish
Limited

Certification

  • Medical Coding Certificate
  • Personal Lines P&C AFT/AGY License

References

References available upon request.

Timeline

Progressive-Call Center Insurance Agent

TTEC-Work From Home
01.2022 - 11.2022

Customer Service Representative (CSR)

Comerica Bank
06.2019 - 12.2021

Debit Fraud Call Center, specialist

Chase Bank
06.2018 - 06.2019

Bank Teller

Chase Bank
10.2007 - 06.2018

Bank Teller

Washington Mutual Bank
10.2006 - 10.2007

Office Assistant

Wal-Mart
05.2001 - 08.2006

Bank Teller

Wells Fargo Bank
10.1999 - 02.2000

Bank Teller

Bank of the West
08.1996 - 10.1999

Bank Teller

Comerica Bank
05.1991 - 08.1996

Medical Coding Certificate - Medical Coding

US Career Institue

No Degree - Basics

Pan American University

High School Diploma -

Weslaco High School

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Elizabeth Decos