Elizabeth De La Cruz
La Mirada,CA
Summary
Efficient Office Worker recognized for high productivity and ability to complete tasks swiftly. Skilled in document management, data entry, and scheduling, ensuring smooth office operations. Excel at communication, organization, and problem-solving, contributing to team success through clear interactions and systematic approaches.
Overview
13
13
years of professional experience
Work History
Medical Assistant/Phlebotomist
The Medical Dock
Huntington Beach , CA
02.2020 - 02.2025
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Registered new patients into practice management software program accurately entering demographic information.
Insurance Agent
AAA Club of Southern Cal, Los Angeles
Los Angeles , CA
03.2018 - 09.2018
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Processed payments received from clients promptly according to established procedures.
Office Manager
International Termite Company
Norwalk, CA
08.2012 - 02.2018
- Responded to customer inquiries via phone or email in a professional manner.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Education
High School Diploma -
La Mirada High School
La Mirada06-2012
Skills
- Patient preparation
- Medication administration
- Chart organization
- HIPAA compliance
- Appointment scheduling
- Insurance verification
- Customer service
- Time management
- Medical billing
Timeline
Medical Assistant/Phlebotomist
The Medical Dock
02.2020 - 02.2025
Insurance Agent
AAA Club of Southern Cal, Los Angeles
03.2018 - 09.2018
Office Manager
International Termite Company
08.2012 - 02.2018
High School Diploma -
La Mirada High School
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