Elizabeth De La Garza
Fallbrook,CA
Summary
Results-driven Customer Service and Sales Specialist skilled in operational management and inventory control. Expertise in product research, client relations, and team training, fostering customer loyalty and engagement. Strong organizational and time management skills support ability to contribute effectively in entry-level roles.
Overview
10
10
years of professional experience
Work History
Shift Lead / Barista
Vigilante Coffee Co.
Vista, California
09.2023 - Current
- Directed daily operations as shift lead, ensuring adherence to business standards.
- Enhanced team efficiency by supervising coffee shop activities focused on service quality.
- Trained and guided over 12 new employees, customizing instruction based on learning styles.
- Handled diverse priorities in fast-paced environment while keeping records organized and transactions precise.
- Resolved customer inquiries effectively, identifying needs and delivering appropriate solutions.
- Conducted inventory management three times per week using Google Sheets for accuracy.
- Managed cash-safe access at register, executing key responsibilities for store openings and closings.
- Established strong relationships with loyal customers through attentive service and knowledge of preferences.
Independent Business Owner
Vintage Reseller
Oceanside, California
04.2022 - Current
- Operated independent vintage resale business, managing product research, sourcing, pricing, inventory, merchandising, and sales to maximize profitability.
- Researched products and markets to identify desirable items, evaluated potential purchases, and determined competitive pricing to enhance sales strategy.
- Sold through physical retail shop while independently managing inventory and customer interactions to ensure customer satisfaction.
- Develop knowledge of changing consumer preferences and market demand through ongoing product research.
Independent
Custom Pin Designer & Producer
Fallbrook, California
06.2024 - Current
- Communicated with business clients to gather requirements and deliver products that met their specifications, enhancing client relationships.
- Designed and produced custom pins for local businesses, overseeing projects from concept to delivery to ensure client satisfaction.
- Created custom pins for Vigilante Coffee Co. and completed a project for local Costco, contributing to brand visibility.
Sales Associate
Anthropologie & Urban Outfitters
08.2016 - 01.2020
- Executed sales strategies, boosting customer engagement
- Developed merchandising displays, increasing customer attraction
- Customer communication
- Managed inventory levels, maintaining optimal product availability
- Cash handling
- Order fulfillment
- Product research
Education
Associate of Arts - Liberal Arts And Sciences
Palomar College
San Marcos, CA06-2025
Skills
- Sales and product expertise
- Customer relationship management
- Client relations
- Inventory management
- Google Sheets proficiency
- Cash transaction accuracy
- Operational record keeping
- Organizational follow-up
- Problem solving
- Time management
- Team member onboarding
- Attention to detail
- In-store product presentation
- Team motivation
- Independent work ethic
- Research and information analysis
Personal Information
Entrepreneur, creative, organized, and goal driven.
Accomplishments
- The Spirit Award 2025 Vigilante Coffee
- Best Overall Vibe Urban Outfitters Store Award 2017
Timeline
Independent
Custom Pin Designer & Producer
06.2024 - Current
Shift Lead / Barista
Vigilante Coffee Co.
09.2023 - Current
Independent Business Owner
Vintage Reseller
04.2022 - Current
Sales Associate
Anthropologie & Urban Outfitters
08.2016 - 01.2020
Associate of Arts - Liberal Arts And Sciences
Palomar College