Elizabeth De Los Angeles
JetBlue Airways
North Providence,RI
1
Language
1
Certification
22
years of professional experience
Adaptable and skilled professional with a diverse background in customer service, education, animal care and healthcare. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance my abilities while contributing to company and community growth.
Work History
Airport Operations PT
4 Years 6 Months- Delivered exceptional customer service during check-in by verifying personal identification, tagging, and handling luggage while promoting and selling ancillary products.
- Facilitated boarding for customers requiring special assistance.
- Announced flight arrivals, departures, and pre-boarding information via public address system while preparing aircraft cabins for boarding and departure.
- Operation of SabreInteract and DWAir software programs and airport equipment jetbridges for customer enplaning/deplaning
- Trained new hires on airport operations procedures, fostering a team-oriented work environment. Certified as a CRO(Complaint Resolution Official) and part of the CARE team. Activated during major accidents, serious incidents, or crises, the Care Team provides direct, compassionate, in-person support, guidance, and resources to affected customers and their families
- Maintained strong working knowledge of airline policies related to ticketing, boarding and cargo handling procedures that contributed to smooth airport operations.
Assistant Manager
4 Years 3 Months- Assisted in the daily operations of a high-volume retail pharmacy, ensuring efficient workflow and exceptional customer service.
- Supervised and trained pharmacy technicians on prescription processing, insurance claim procedures, and customer service standards.
- Processed prescriptions and insurance claims using the PrimeRx pharmacy management system under the supervision of licensed pharmacists.
- Coordinated inventory management, restocked medications and supplies, and maintained accurate inventory records.
- Managed accounts payable and receivable, maintained financial records, and supported administrative office functions.
- Responded to customer inquiries, resolved issues professionally, and collaborated with pharmacists to ensure timely and accurate prescription fulfillment.
- Supported scheduling, onboarding, and daily team operations to maintain productivity and compliance.
Global History/Government & Economics Teacher
6 Years 10 Months- Developed and taught NYS standards-aligned curriculum with interactive activities for grades 9-12, enhancing preparation for NYS Global History Regents and W!SE Financial Literacy Certification Exam.
- Monitored student academic progression and communicated with guidance counselors and parents about attendance, behavior, and grades while leading project-based learning workshops and mentoring student teachers quarterly.
- Developed and implemented engaging curriculum to enhance student understanding of economic principles.
- Facilitated classroom discussions that fostered critical thinking and real-world application of economics concepts.
- Integrated technology tools to support interactive learning experiences and improve student engagement.
Supervising Pharmacy Technician
9 Years 11 Months- Accepted prescriptions for filling and processed health insurance claims using PrimeRx computer program to enter, access, and retrieve patient records and dispense medications under pharmacist supervision.
- Trained new pharmacy technicians in performing duties, answered telephone inquiries, provided customer service, restocked shelves, and managed accounts payable and receivable.
- Managed medication inventory to ensure availability and compliance with regulatory standards.
- Processed prescriptions accurately, verifying dosing instructions and patient information.
- Assisted pharmacists in preparing compound medications according to established protocols.
General Medicine Veterinary Technician
9 Months- Welcomed clients as first point of contact, inquired about visit reasons, and educated on treatments, surgical procedures, and medications for pets.
- Carry out laboratory testing of blood, fecal, urine and other medical needs and ensure that animals are well restrained for surgery and medical examination while maintaining the clinic environment clean and sanitized.
- Administered vaccinations and medications to ensure optimal health of diverse animal species.
- Assisted veterinarians during surgeries and diagnostic procedures to enhance patient outcomes.
- Monitored vital signs and reported any changes to veterinary staff for timely interventions.
Education
Master of Arts - Teaching Biological Sciences
Bachelor of Science - Adolescent Education
Skills
Operational procedures training
Customer service and public speaking
Staff training and development
Crisis management strategies
Google and Microsoft Office Suite
Airline and Educational software knowledge
Curriculum development
Animal care and education
Certification
- Licensed Secondary 7-12 Social Studies NYS Teacher
Certifications And Awards
NYS Teaching Certification in Adolescent Education in Social Studies 7-12 Grades
Languages
Spanish
Native or Bilingual
Timeline
Airport Operations PT
JetBlue Airways
02.2022 - CurrentRead More
Assistant Manager
Victory Pharmacy
06.2021 - 09.2025Read More
General Medicine Veterinary Technician
MSPCA Angell Animal Medical Center
10.2017 - 07.2018Read More
Global History/Government & Economics Teacher
NYC Department of Education
08.2014 - 06.2021Read More
Supervising Pharmacy Technician
Victory Pharmacy
08.2004 - 07.2014Read More
St. John’s University
Bachelor of Science from Adolescent Education
Read More
Miami University/Wildlife Conservation Society
Master of Arts from Teaching Biological Sciences
Read More