Elizabeth Deltry

In junction with daily tasks of a title clerk:

• Calculated and remitted state sales tax, service, and other charges.
• Reconcile daily bank deposits
• Trained staff on title,registration and license processing procedures and software utilization.
• Boosted team efficiency by developing and leading training sessions on best practices.
• Conducted audits of records to ensure accuracy and compliance with state laws.
• Assisted customers with complex issues, providing guidance and support throughout the resolution process.

• Processed vehicle title transactions efficiently, ensuring compliance with state regulations.
• Managed documentation for new and used vehicles, maintaining accuracy in records.
• Implemented improvements to title processing workflows, enhancing overall efficiency.
• Processed vehicle titles and registrations, ensuring compliance with state regulations.
• Maintained accurate records in title management systems to streamline workflows.
• Assisted customers with inquiries regarding title transfers and documentation requirements.
• Reviewed applications for completeness, identifying discrepancies and resolving issues promptly.
• Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
• Maintained positive working relationships with local dealerships, fostering open communication channels for streamlined transactions.
• Increased efficiency in record-keeping by maintaining organized filing systems for confidential customer information.
• Educated customers about state-specific requirements for vehicle titling processes, clarifying any confusion or misunderstandings they may have had throughout the process.
• Resolved customer complaints professionally, addressing concerns promptly and effectively.

• Performed data entry and other administrative tasks to keep records and files organized and accurate.
• Kept up-to-date with state and federal regulations to prevent errors and fraud.
• Examined and verified 50-100 titles weekly.
• Audited and reviewed title documents for accuracy and compliance with NY state and federal regulations
• Prepared Registration and title documents to submit legal transfer work to NY State DMV.
• Prepare out of state DMV documentation and bank contracts for customers who do not reside in NY State according to state specific mandates.
• Communicated with customers over the phone as well as in person to resolve common title and registration issues.
• Resolve customer issues with registration and title documents in a timely manner.
• Utilized NY State online databases to verify county tax rate information.
• Entered title and vehicle information into NY State database.
• Received and processed paperwork for titles, registrations and new license plates.
• Handled cash and credit card payments accurately.
• Analyzed title documents to identify potential issues and resolve any discrepancies.
• Contacted NY State and out of state Motor Vehicle Departments to determine status of pending titles.
• Developed and maintained relationships with title companies, lenders and customers to facilitate smooth transactions.
• Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
• Organized and assembled customer documentation for bank auto loan contracts, ensuring proper dates and signatures as required.
• Assisted fellow employees as well as upper management as needed.