ELIZABETH DENNIS
Lawrenceville,GA
Summary
Dynamic Workforce Management Analyst at Kaiser Permanente with expertise in scheduling optimization and workforce planning. Successfully enhanced employee satisfaction by implementing flexible scheduling solutions and designed forecasting models that improved staffing efficiency. Proficient in Microsoft Excel and skilled in analyzing patterns to drive strategic decision-making.
Overview
13
13
years of professional experience
Work History
Polling Assistant Manager
Gwinnett County Elections
02.2024 - 11.2024
- Public facing role assisting voters with casting ballots and responding to questions about election security.
- Collaborated with other Polling Assistants to troubleshoot issues quickly, minimizing disruptions to voting process.
- Participated in continuous professional development diligent record-keeping and data entry tasks.
- Completed required post-election tasks such as ballot reconciliation and equipment storage, contributing to efficient wrap-up process.
Workforce Management Analyst
Kaiser Permanente
11.2012 - 06.2023
- Developed training materials and conducted workshops for managers on best practices in workforce management.
- Evaluated effectiveness of implemented solutions by monitoring key performance metrics over time, making adjustments as needed.
- Managed overtime, shift swaps, breaks and PTO requests.
- Improved employee satisfaction by addressing scheduling concerns and implementing flexible solutions.
- Optimized workforce scheduling by analyzing historical data and identifying trends.
- Assisted human resources department with recruitment efforts, ensuring optimal staffing levels were maintained at all times.
- Designed forecasting models to predict future workforce requirements based on historical data and trend analysis.
Workforce Real Time Analyst
Home Depot
05.2012 - 11.2012
- Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
- Reduced absenteeism rates through efficient management of time-off requests and proactive communication with employees.
- Supported operations teams by providing timely and accurate information on agent availability and schedule adherence.
- Ensured compliance with labor laws regarding breaks, lunch schedules, overtime, and other applicable regulations governing employee work hours.
Skills
- Scheduling optimization
- Workforce planning
- Forecasting techniques
- Microsoft Excel
- Managing schedules
- Analyzing patterns
Timeline
Polling Assistant Manager
Gwinnett County Elections
02.2024 - 11.2024
Workforce Management Analyst
Kaiser Permanente
11.2012 - 06.2023
Workforce Real Time Analyst
Home Depot
05.2012 - 11.2012
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