Elizabeth Diaz
Gurnee,IL
Summary
Skilled Lash Technician and Customer Service expert, adept in Microdermabrasion and bilingual communication, significantly enhancing customer satisfaction. At Mystical Beauty Esthetics, I elevated client experience through advanced esthetic techniques and exceptional service, handling complex inquiries with ease. Proven track record in fostering client loyalty and mastering both technical and interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lash Technician
Mystical Beauty Esthetics
07.2023 - Current
- I offer Classic, Hybrid, and Volume Lashes which last 2-3 weeks
- I work from home Tuesday-Friday and take 2 clients a days
- I take 5-6 clients and week
- I offer a variety of facials like European, Glow, Anti-Aging, and Deep Pore Cleansing
- Lash lift/ Brow Laminations selecting the correct rods and timing depend on the lash and brow strength
Customer Service Lead
Northshore Care Supply
12.2018 - Current
- Place orders and credits
- Process Returns
- Troubleshoot with customer via phone
- Mail out invoices to customers
- Handle phone coverage which includes: Escalated Calls, Sales, and Services
- Email customers and chat with customers
Customer Service Representative
CVS Caremark
11.2015 - 01.2017
- Responsible for taking inbound phone calls from customers regarding enrollment, pharmacy information, specialty medication, and claims
- Acts as the liaison between customers and pharmacies to ensure customer issues were taken care of in a timely manner
- Communicates with pharmacies regarding claims and medication requests
- Explains specialty pharmacy information to new customer to ensure that they are properly informed on all products and services
- Maintains a friendly and welcoming demeanor when handling customer intake calls
- Handled both English and Spanish Calls
Education
Esthetics Program -
Estelle Skin Care & Spa Institute
Skills
- Chemical Peels
- Microdermabrasion
- Derma File
- Ultrasonic Treatments
- Lash Technician
Certification
- Estelle Skin Care Product Knowledge, 03/01/24
- GM Collin Product Knowledge, 08/01/24
- Eyelash Extensions, 06/01/22
- Makeup Artistry, 09/01/24
- Corrective Esthetics, 07/01/24
- Micro needling, 09/01/24
Timeline
Lash Technician
Mystical Beauty Esthetics
07.2023 - Current
Customer Service Lead
Northshore Care Supply
12.2018 - Current
Customer Service Representative
CVS Caremark
11.2015 - 01.2017
- Estelle Skin Care Product Knowledge, 03/01/24
- GM Collin Product Knowledge, 08/01/24
- Eyelash Extensions, 06/01/22
- Makeup Artistry, 09/01/24
- Corrective Esthetics, 07/01/24
- Micro needling, 09/01/24
Esthetics Program -
Estelle Skin Care & Spa Institute
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