Elizabeth Dixon
Front-End Developer
Fond du Lac,United States
Summary
Driven professional with a broad technical skill set. Known for the ability to multi-task and prioritize multiple pressing issues simultaneously, whilst meeting deadlines. Detailed understanding of complex programming languages with resourceful navigation of intricate factors governing efficient programming, security, SEO and launch while emphasizing programming best practices. Highly adaptable in constantly changing environments, and consistently looks for new challenges.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Freelance Web Developer
We Build Studios LLC
Fond Du Lac, WI
01.2021 - Current
- Planned website development, converting mockups into usable web presence with HTML, CSS, JavaScript, and React coding.
- Developed front-end websites on WordPress platform
- Designed, implemented and monitored websites and third-party plugins for functionality focused around optimized client growth and platform improvement.
- Collaborated with clients as well as marketing and design partners to establish project goals, budgets, projections and milestones.
- Incorporated automation in onboarding and off-boarding processes, thereby increasing efficiency by 50%.
Solutions Engineer
Dealer Inspire
Naperville, IL
10.2019 - Current
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Maintained communication with internal stakeholders
- Coordinated with customers and resolved all technical issues/updates within proprietary DI platform, which directly caused decrease in churn of 75% within Canadian client base.
- Prepared internal policy/procedure documents within Confluence.
Associate Web Builder
DealerSocket
Oshkosh, WI
10.2017 - 10.2019
- Ensured websites passed rigorous quality checks pre/post launch
- Decreased churn by 18 percent by using client feedback to improve customer experiences and department workflows.
- Manages multiple projects while coordinating data and content collection from numerous sources and locations across company
- Made recommendations for better User Experience based on client feedback, company goals, and industry best practices.
- Collaborated with team members to create robust web applications.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
Customer Relations Coordinator
Charter Spectrum
Fond Du Lac, WI
01.2001 - 03.2013
- Ensured positive customer service experiences by consistently providing high quality, consultative customer support while taking over 80 calls per day.
- Decreased churn by 12 percent by exercising diplomacy with challenging clients and working to provide suitable solutions to pain points.
- Gathered data about customers to determine appropriateness of current or prospective service plans according to their needs and budget.
- Achieved exceptional customer satisfaction while maintaining company loyalty
- Consistently met and/or exceeded required metrics and quality levels
- Recognized by management for providing exemplary service to customers; received certificates, monetary rewards, and team incentive rewards after increasing department sales by 12 percent.
Education
No Degree - Communications
University of Wisconsin - Madison
Madison, WI 05.2001 -
High School Diploma -
Fond Du Lac High School
Fond Du Lac, WI 05.2001 -
Skills
Salesforceundefined
Timeline
Freelance Web Developer
We Build Studios LLC
01.2021 - Current
Solutions Engineer
Dealer Inspire
10.2019 - Current
Associate Web Builder
DealerSocket
10.2017 - 10.2019
No Degree - Communications
University of Wisconsin - Madison
05.2001 -
High School Diploma -
Fond Du Lac High School
05.2001 -
Customer Relations Coordinator
Charter Spectrum
01.2001 - 03.2013
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