Elizabeth Downs
Anne
Scottsdale,AZ
Summary
Highly professional team builder and dedicated problem solver. Brings 18 years of valuable expertise to forward the College's objectives. Attentive to detail with experience in managing academic policies and procedures, coordinating projects, programs and improvements.
Overview
17
17
years of professional experience
Work History
Academic Success Advising Coordinator
Arizona State University, Tempe Campus
05.2023 - Current
- Develops comprehensive reports for senior management, enabling informed decision-making based on data-driven insights on admission trends
- Implements project management techniques to overcome obstacles as it relates to the Gradership Program
- Participates in international and immersion training to ensure proficiency during coverage of adjacent departments
- Cross-train in PhD policies and procedures to better assist in the absence of team lead
- Updates and maintains Department of English webpages
- Responsible for updating the MA in English Handbook in accordance with academic and legal guidelines
- Process Recommendations for admission for the MA in English Online in GPortal
- Manage SharePoint to ensure student concerns are handled in a timely manner
- Assisted in reviewing and writing student highlights for the Communications Department
- Maintain alumni tracking
- Continue all academic advising and admissions review actives as it relates to the MA in English online program
Academic Advisor
Arizona State University, Tempe Campus
05.2021 - Current
- Consulted with students to advise on topic selection, appropriateness and academic value
- Utilized data-driven decision-making processes to identify trends in student success factors and adjust advising strategies accordingly
- Contributed to the program admissions reviews process by gathering data on student admissions outcomes and providing recommendations for improvement
- Managed, reviewed and made recommendations for the MA in English online degree program on a rolling basis
- Effectively navigated PeopleSoft, GAR, Gportal, AppX and Analytics to monitor and execute student progress
- Collaborated with Mary Lou Fulton Teachers College to successfully transition Dual Enrollment scholarship students into the approved English courses and degree program
- Supported the Internship Department by data mining approved internship opportunities
- Contributed to the overhaul of the ENG syllabi project update
- Oversaw Graduate fairs to connect undergraduate students with the Graduate Department of English
- Served as a liaison between students, faculty, staff, and administration to address concerns or conflicts that arose during the course of study
- Organized and led Meet and Greet orientations for new online MA in English students each fall and spring semester
Tutor Engagement Specialist
Varsity Tutors
5 2019 - 4 2020
- Assisted in the recruitment, vetting and onboarding process of our academic tutors to ensure they were adequately qualified in their said subject area with the skill sets to effectively teach their mastered material
- Analyzed our customer’s (students) academic need and determined the best tutor match to ensure the highest level of customer satisfaction
- Coached the tutors to the student’s needs in addition to proper etiquette when needed.
Academic Counselor
Colorado Technical University
10.2017 - 09.2018
- Effectively advised 350 student cohort to ensure each student was given the essential tools to successfully graduate
- Exhibited outstanding customer service resulting in above average student survey outcomes
- Coached and advised students on career transition tools.
Academic Program/Records Analyst: Registrar
Apollo Group, University of Phoenix
03.2012 - 09.2017
- Supported curriculum and student initiatives through self-led project and process management
- Performed detailed analysis on a variety of projects as well as individual student records using data gathering and data management
- Served as a subject matter expert on Academic Policy, Program Management and System Applications to ensure optimal operational performance and cohesion among all applicable departments
- Collaborated with our College Deans, Financial Accounting and Apollo Legal to continuously develop and redefine academic policy within the confines of extremely fluid federal and state regulations
- Successfully lead, managed, and delegated multiple time sensitive projects concurrently
- Proficient in the following Microsoft Office applications: Word, Excel, Access, PowerPoint, Visio, and Project
- Utilized Business Objects and Oracle to create date tables to capture quantitative data needed to determine impact of proposed initiatives.
Lead Senior Academic Counselor, Scholarships Division
Apollo Group, University of Phoenix
03.2009 - 03.2012
- Successfully helped advanced our Scholarship division from 100 to 2 thousand students
- Oversaw employee interviews, hiring, training, and outlining job responsibilities for each team member
- Collaborated with affiliated business partners and Apollo Legal to create, define and implement policies/procedures which provided invaluable guidelines for both counselors and students
- Analyzed impact of new policies on student success rates to identify opportunities for growth and mitigate attrition
- Entrusted to provide excellent customer service and shield sensitive information as the sole contact for the University’s High-Profile student population.
Team Lead/Senior Academic Counselor Shared Transfer
09.2007 - 12.2006
- Mastered customer focused phone etiquette to appropriately admit, academically advise and transfer students in accordance with differing state rules and regulations
- Displayed leadership and multitasking skills as the Team Lead of 8 counselors
- Earned the company’s highest recognition of Top Performer within the first 6 months.
Education
Bachelor’s degree - Justice Studies
Arizona State University, Tempe
Skills
Excellent Oral/Written Communication
Proficient in MS Office applications
Aptitude for report/tracking software
Proficient in Salesforce/PeopleSoft
Goals and Results Driven
Great Time Management
Outgoing Personality
Analytical
Database Management
Strong Relationship Builder
Detailed Oriented
Ability to Multitask Effectively
Timeline
Academic Success Advising Coordinator
Arizona State University, Tempe Campus
05.2023 - Current
Academic Advisor
Arizona State University, Tempe Campus
05.2021 - Current
Academic Counselor
Colorado Technical University
10.2017 - 09.2018
Academic Program/Records Analyst: Registrar
Apollo Group, University of Phoenix
03.2012 - 09.2017
Lead Senior Academic Counselor, Scholarships Division
Apollo Group, University of Phoenix
03.2009 - 03.2012
Team Lead/Senior Academic Counselor Shared Transfer
09.2007 - 12.2006
Tutor Engagement Specialist
Varsity Tutors
5 2019 - 4 2020
Bachelor’s degree - Justice Studies
Arizona State University, Tempe