Elizabeth Duehr
Red Lodge,MT
Summary
Dynamic Project Manager with a proven track record in new technology, excelling in SaaS familiarity and interpersonal communication. Spearheaded large-scale Dynamics 365 EDI integration projects, significantly enhancing supplier relations and customer satisfaction. Expert in strategic communications and conflict management, driving revenue growth and fostering key business relationships.
Overview
5
5
years of professional experience
Work History
Project Manager
SPS Commerce Inc
10.2023 - Current
- Plans, designs, and schedules phases for large projects.
- Coordinates with cross-functional teams to resolve project issues and mitigate risks.
- Provides detailed project status updates to stakeholders and executive management.
- Oversees large scale Dynamics 365 EDI integration projects containing up to 50 retail partners.
- Provides detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Collaborates with upper management to drive strategy and implement new processes.
Budtender
Sweetgrass Dispensary
02.2024 - Current
- Utilizes strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Increases repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Sells flowers, concentrates and edibles in fast-paced environment.
- Enhances customer satisfaction by providing personalized cannabis product recommendations based on individual needs and preferences.
- Promotes a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Assists medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
Senior Customer Success Manager
SPS Commerce
06.2019 - 10.2023
- Lead process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
- Monitored metrics and develops actionable insights to improve efficiency and performance
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues
- Delivered expert support and counsel to retail suppliers focused on boosting sales and gross profits
- Developed and implemented pursuit plans for all opportunities within assigned key accounts
- Recommended changes, improvements, or enhancements in products to development teams based on customer feedback
- Owned portfolio of over 4,000 clients
- Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
- Understood client needs and objectives by conducting proactive customer outreach and data analysis.
- Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
Education
MBA - Business Administration And Management
Hamline University
Saint Paul, MN05.2021
Bachelor of Arts - Communications
University of St. Thomas
Saint Paul, MN05.2010
Skills
- SaaS Familiarity
- Business Relationship Development
- Support and Customer Service Expert
- Supplier Relations and Retention
- Revenue Growth
- Interpersonal Communication
- Strategic Communications
- Inter-Department Collaboration
- Key Accounts Development
- Project Planning and Development
- Resolving Problems and Incidents
- Conflict Management
Timeline
Budtender
Sweetgrass Dispensary
02.2024 - Current
Project Manager
SPS Commerce Inc
10.2023 - Current
Senior Customer Success Manager
SPS Commerce
06.2019 - 10.2023
MBA - Business Administration And Management
Hamline University
Bachelor of Arts - Communications
University of St. Thomas
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