Elizabeth Durham
Fernley,NV
Summary
Passionate counselor in training seeking internship assisting patients in completing treatment plans aimed at improving health conditions. Strong communication and active listening abilities. Excellent academic record with multiple certifications and positive professor feedback.
Overview
19
19
years of professional experience
9
9
years of post-secondary education
Work History
Scheduler
Signature Home Care
Central Point, OR
02.2012 - 12.2014
- Managed patient needs and put efficient use of facility resources.
- Managed office logistics by scheduling appointments, maintaining files and collecting time cards.
- Processed payroll.
- Interacted with patients to provide information, answer questions and assist with scheduling.
- Collaborated with caregivers and home care staff to verify alignment of appointment scheduling with insurance requirements.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed complex calendars for multiple caregivers.
- Managed multiple schedules and prioritized tasks to meet demands high-volume work environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with medical coding and billing tasks.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Center Director
Jenny Craig
Multiple
05.2004 - 06.2010
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited and developed solid team of professionals.
- Cultivated and strengthened healthy living in employees and clients.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Led and motivated people from diverse backgrounds.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and secured profitable accounts with high success rate.
- Kept facility in compliance with all applicable standards and laws.
- Mitigated business risks by working closely with staff members and assessing performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Sparked imagination, built self-esteem and helped clients make exciting discoveries daily.
Office Technician
California Department Of Food And Agriculture
Sacramento, CA
01.2000 - 05.2004
- Supported staff on special assignments.
- Input data into spreadsheets and databases.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Coordinated travel arrangements for staff members.
- Created and maintained detailed records of all office activities.
- Compiled and analyzed data to produce reports.
- Coordinated and scheduled meetings and appointments.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Screened visitors and issued badges to maintain safety and security.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Edited documents to keep company materials free of grammar errors.
Assistant Manager
Staples
Sacramento, CA
01.1998 - 12.1999
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Arby's
Sacramento, CA
01.1996 - 12.1998
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Analyzed daily sales figures and developed strategies to increase sales.
- Purchased food and cultivated strong vendor relationships.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
Master of Arts - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA 2020 - Current
Bachelor of Science - Developmental Psychology
Liberty University
Lynchburg, VA 2017 - 2020
Associate of Arts - Christian Counseling (In Passing)
Liberty University
Lynchburg, VA 2017 - 2019
Skills
- Interventions Understanding
- Client Goal Planning
- Family and Individual Counseling
- HIPAA Requirements
- Behavioral Intervention
- Dynamic Communication Skills
- Grief Processes
- Patient Assessments
- Mental Health Disorders Knowledge
- Creative Thinking
- Cultural Sensitivity
- Mental Health Counseling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Graduated Magna Cum Laude.
Certification
- Certified Christian Counselor- Marriage and Family Therapy, American Christian Counseling Association- [2018]
- Certified Christian Counselor- Children, American Christian Counseling Association- [2018]
- Certified Christian Counselor- Women, American Christian Counseling Association- [2018]
- FBI Background Check through Castlebranch
Timeline
Master of Arts - Clinical Mental Health Counseling
Liberty University
2020 - Current
Bachelor of Science - Developmental Psychology
Liberty University
2017 - 2020
Associate of Arts - Christian Counseling (In Passing)
Liberty University
2017 - 2019
Scheduler
Signature Home Care
02.2012 - 12.2014
Center Director
Jenny Craig
05.2004 - 06.2010
Office Technician
California Department Of Food And Agriculture
01.2000 - 05.2004
Assistant Manager
Staples
01.1998 - 12.1999
Assistant Manager
Arby's
01.1996 - 12.1998