Elizabeth Eberhard
Marengo
Summary
Dedicated professional with a solid foundation in clinical mental health counseling. Known for strong self-awareness, problem-solving skills, and effective communication, ready to support client success through personalized care and evidence-based practices.
Overview
4
4
years of professional experience
Work History
Counselor Trainee
Lighthouse Counseling and Mediation Services
Steubenville
05.2025 - Current
- Facilitated individual and group counseling sessions for diverse client needs.
- Developed personalized treatment plans based on client assessments and goals.
- Maintained accurate client records and documentation in compliance with regulations.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
Customer Service Representative
EagleONE
Cincinnati
05.2022 - Current
- Managed high volume inbound calls with professionalism and efficiency.
- Assisted customers in resolving inquiries and complaints promptly.
- Provided product information and support to enhance customer satisfaction.
Intern
Maryhaven
Delaware
06.2023 - 07.2023
- Participated in training sessions on mental health best practices and procedures.
- Observed and reported client behavior to ensure proper care delivery.
- Maintained accurate records of all activities performed throughout internship period.
Advancement Assistant
Franciscan University of Steubenville
Steubenville
09.2021 - 05.2022
- Supported fundraising events by coordinating logistics and participant communication.
- Assisted in managing donor databases and tracking contributions efficiently.
- Conducted outbound calls to engage potential donors.
Guest Relations
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
Columbus
06.2021 - 08.2021
- Answered customer inquiries and provided accurate information regarding attractions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Monitored entrance access, verifying credentials for security purposes.
- Handled visitor check-in processes, logging entries accurately in the system.
Education
Bachelor of Arts - Clinical Mental Health Counseling
Franciscan University of Steubenville
Steubenville, OH05-2026
Bachelor of Arts - Clinical Psychology
Franciscan University of Steubenville
Steubenville, OH05-2025
Skills
- Self-awareness
- Evidence-based counseling
- Mediation
- Time management
Accomplishments
B.A. in Clinical Psychology - Cum Laude
Timeline
Counselor Trainee
Lighthouse Counseling and Mediation Services
05.2025 - Current
Intern
Maryhaven
06.2023 - 07.2023
Customer Service Representative
EagleONE
05.2022 - Current
Advancement Assistant
Franciscan University of Steubenville
09.2021 - 05.2022
Guest Relations
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
06.2021 - 08.2021
Bachelor of Arts - Clinical Mental Health Counseling
Franciscan University of Steubenville
Bachelor of Arts - Clinical Psychology
Franciscan University of Steubenville