Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Work History
Secretary
3 Months
Ehrhart Law | 05.2026 - 08.2026
Facilitated communication between clients and legal staff.
Managed scheduling and calendar coordination for attorneys, ensuring efficient time management.
Organized case files and maintained document retrieval systems for improved accessibility.
Answered multi-line phone system and enthusiastically greeted callers.
Scheduled appointments and conducted follow-up calls to clients.
Seasonal Barista
1 Year 2 Months
Presidents Coffee | 06.2025 - Current
Oversaw cashier operations, delivering warm hospitality to newcomers and regulars, ensuring exceptional service and customer satisfaction.
Operated the espresso machine, aeropress, and tea stations, assembling excellent arrays of beverages in a timely yet effective manner.
Prepared food and pastries for customers, ensuring aesthetic presentation and enhancing overall dining experience.
Monitored stock levels regularly to ensure sufficient supplies were available for daily operations., ensuring that the necessary products and ingredients were cared for.
Enhanced shop ambiance by maintaining cleanliness and organization throughout the space. the coffee shop strived to secure, by focusing on the sanitary needs of the space.
Team Lead
2 Years 7 Months
Panera Bread | 07.2022 - 02.2025
Led team to create a collaborative and productive work environment.
Oversaw cashier operations, processed customer orders accurately, and ensured timely service delivery.
Managed pastry inventory and drive-thru operations, achieving consistent speed and quality benchmarks.
Operated the barista station, preparing high-quality espresso beverages with precision and efficiency.
Busser
4 Months
Olive Garden | 03.2022 - 07.2022
Maintained clean, welcoming dining environment by promptly bussing tables and assisting servers, enhancing overall guest experience.
Ensured guest satisfaction through timely refills and support during peak hours, contributing to efficient service.
Adhered to cleanliness and safety standards, fostering a positive customer experience.
Education
Bachelor of Arts - Communication Arts
Hood College | Frederick, MD | 05.2028
Dean's List Fall and Spring Semester, 2025-2026
Awarded Environmental Science & Policy Award for Academic Excellence - Hood College, Spring
2025
3.71 GPA
Skills
Cleaning
Customer service
Organization
Appointment scheduling
File management
Document preparation
Inventory management
Customer Service & Communication
Team Leadership & Mentoring
English proficiency
Language skills
Accomplishments
Warmest Panera Associate Award (2022) – Recognized for exceptional reliability and a consistently positive attitude.
Environmental Science & Policy Award for Academic Excellence – Hood College, Spring 2025