Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Elizabeth Torres

Poughquag

Summary

Dedicated worker with strong cash handling and problem-solving skills. Proven ability to resolve customer complaints swiftly, ensuring high levels of satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Shift Leader

Playa Bowls
Lagrangeville, NY
05.2025 - Current
  • Supervised daily operations to ensure efficient service and customer satisfaction.
  • Trained new team members on company standards and operational procedures.
  • Implemented quality control measures to enhance product consistency and presentation.
  • Resolved customer complaints swiftly, improving overall guest experiences.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Team Member

Dunkin' Donuts
Poughquag, NY
09.2024 - 04.2025
  • Collaborated with team members to ensure timely service during peak hours.
  • Adapted quickly to changing menu items and customer preferences.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Participated in training new employees on operational procedures and best practices.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Team Member

Good Bites
Poughquag, NY
10.2023 - 04.2024
  • Assisted in preparing and assembling food items according to quality standards.
  • Maintained cleanliness and organization of workstations to promote efficiency.
  • Followed safety protocols for food handling and sanitation practices.
  • Learned all required tasks quickly to maximize performance.

Team Member

Pleasant Ridge Pizzeria
Poughquag, NY
10.2022 - 06.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Addressed and resolved customer complaints in polite and professional manner.

Education

High School Diploma -

Arlington High School
Lagrangeville, NY

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Strong verbal and written communication
  • Staff supervision
  • Customer service focus

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Leader

Playa Bowls
05.2025 - Current

Team Member

Dunkin' Donuts
09.2024 - 04.2025

Team Member

Good Bites
10.2023 - 04.2024

Team Member

Pleasant Ridge Pizzeria
10.2022 - 06.2023

High School Diploma -

Arlington High School