Elizabeth Estrada
Sacramento,CA
Summary
Excellent communicator with 5 years in a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse retail and customer service environments. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
Work History
AUDITOR, TRAVEL
PICS Inventory
Sacramento, CA
11.2020 - Current
- Conducted audits on internal controls and developed reports on findings.
- Monitored transactions for errors and over-payments to produce real-time reporting.
- Completed risk-based audits of key business processes to keep internal controls operating effectively.
CUSTOMER SERVICE ASSOCIATE
WalMart
Sacramento, California
12.2015 - 11.2018
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
CUSTOMER SERVICE REPRESENTATIVE
AT&T Wireless
Sacramento, California
04.2012 - 11.2015
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
GED -
Fremont adult education
Sacramento, California01.1986
Skills
- Exceptional communication skills
- Multi-line phone talent
- Quick learner
- Cash flow management
- Data analytics
- Cross-cultural awareness
- Time management
- Attention to detail
- Multitasking and organization
- Critical thinking
- Clear communication
- Decision-making
- Team collaboration
- Analytical problem solving
- Profits and losses tracking
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Excellent communication
Timeline
AUDITOR, TRAVEL
PICS Inventory
11.2020 - Current
CUSTOMER SERVICE ASSOCIATE
WalMart
12.2015 - 11.2018
CUSTOMER SERVICE REPRESENTATIVE
AT&T Wireless
04.2012 - 11.2015
GED -
Fremont adult education