Summary
Overview
Work History
Education
Skills
Timeline
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Cole Hansen

Fall City,WA

Summary

Proactive Ramp Agent Supervisor with extensive experience in personnel management, customer service, and operational efficiency. Proven track record in developing standard operating procedures, improving ramp operations, and fostering a positive work environment. Strong skills in ground operations, safety management, and load planning, bringing dedication and expertise to any team. Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through 6 years of aviation experience.

Overview

11
11
years of professional experience

Work History

Ramp Agent Supervisor

Unifi
09.2023 - Current
  • Managed personnel effectively, including hiring, training, evaluating performance, and resolving conflicts as needed.
  • Provided feedback on performance metrics regularly which helped identify potential bottlenecks and areas requiring improvement.
  • Delivered exceptional customer service by addressing passenger inquiries promptly and professionally during irregular operations events such as delays or cancellations.
  • Developed standard operating procedures for various tasks performed by ramp agents to ensure consistency in quality across the team members'' output levels.
  • Improved ramp operations by implementing efficient scheduling and team coordination.
  • Collaborated with airline representatives to address any issues or concerns related to ramp operations in a timely manner.
  • Streamlined baggage handling processes to ensure timely delivery to aircraft and reduce delays.
  • Boosted employee morale and retention by fostering a positive work environment and providing ongoing support to team members.

Ramp Agent

Envoy Airlines
03.2018 - 07.2023
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 17 daily flights.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.

Cashier

5 Brothers Grocery and Sandwich Shop
06.2013 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma -

Key West High School
Key West, FL
06.2017

Skills

  • Ramp service
  • Operational Efficiency
  • Ground Operations
  • Safety Management
  • Load Planning
  • Customer Service
  • Problem-Solving
  • Team Leadership

Timeline

Ramp Agent Supervisor

Unifi
09.2023 - Current

Ramp Agent

Envoy Airlines
03.2018 - 07.2023

Cashier

5 Brothers Grocery and Sandwich Shop
06.2013 - 12.2021

High School Diploma -

Key West High School

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Cole Hansen