Elizabeth Faulkenberry
Bakersfield,CA
Summary
Desire to contribute to an expanding organization that values dedication and commitment to fostering strong teams and achieving objectives
Overview
11
11
years of professional experience
Work History
Owner/ Operator
Revolution Vintage
01.2018 - Current
- Design, create and sale Trademarked Merchandise for online and in person sales at exhibitions
- Scout and source vintage clothing to resale and turn profit.
- Manage inventory, finance books and business taxes.
- Work with vendors to have low material cost and high profits
- Work with artist to create and design brand merchandise
Director of Customer Experience
Flagship Solar
Bakersfield , CA
06.2024 - 11.2024
- Provided strategic advice on how best practices can be adopted in order to make improvements in the overall user experience design process.
- Developed and implemented customer-centric strategies to improve customer experience.
- Established processes to track customer feedback and analyze trends in order to develop better strategies for improving customer experience.
- Facilitated communication between customers and technical support teams to ensure timely resolution of product issues.
Project Manager
Heritage Solar and Construction Services
Bakersfield, CA
03.2023 - 03.2024
- Created and implemented processes to ensure successful completion of projects.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Conducted regular follow-up calls with customers after resolving their issues.
Project Manager, Operations
Stockdale Solar
Bakersfield , CA
01.2022 - 01.2023
- Liaised between sales and operations to ensure smooth project transitions from sale to installation.
- Maintained a consistent pipeline of over eighty customers.
- Established a safe environment for customer updates, achieving low cancellation rates.
- Processed financial stipulations and secured NTP.
- Scheduled and managed site audits for more than fifty customers monthly, available on-call 16/7.
- Collaborated with permit coordinators and PG&E to facilitate electrical services.
Operations Manager
Sephora
Bakersfield , CA
01.2018 - 01.2022
- Collaborated with corporate operation district to develop and implement sales strategies for new products.
- Managed all RMAs for damaged or warrantied products by coordinating directly with manufacturers.
- Trained new operations employees across 12-store district in California to ensure effective onboarding.
- Oversaw daily management of sales floor while meeting sales and company quotas as a key holder.
- Achieved above-average unit count in loss prevention and theft reduction initiatives.
Store Manager
Hot Topic
01.2014 - 01.2018
- Launched and managed new retail outlet, driving consistent month-over-month sales growth.
- Oversaw ten retail employees, fostering a vision and values to reduce turnover.
- Implemented effective opening and closing procedures as key holder.
- Set and achieved daily and monthly sales goals, contributing to positive annual sales growth.
- Monitored profit and loss statements to maintain financial health.
- Managed payroll processes in accordance with company policies and procedures.
- Established strict scheduling practices to prevent overtime costs.
Education
High School Diploma -
Centennial High School
10.2024
Estheticians License -
01.2003
Skills
- Customer service
- Project management
- Effective communication
- Team building
- Visual merchandising
- Sales strategy
References
- Sandy Hamilton, PM, NextPhase Electric, 661-447-3676
- Tyler Patterson, COO, Stockdale Solar, 661-369-1280
Languages
English
Special Interest
Family. Happy wife and mother of three beautiful children. I love to travel and experience live music and art. Big fan of real housewives.
Timeline
Director of Customer Experience
Flagship Solar
06.2024 - 11.2024
Project Manager
Heritage Solar and Construction Services
03.2023 - 03.2024
Project Manager, Operations
Stockdale Solar
01.2022 - 01.2023
Owner/ Operator
Revolution Vintage
01.2018 - Current
Operations Manager
Sephora
01.2018 - 01.2022
Store Manager
Hot Topic
01.2014 - 01.2018
High School Diploma -
Centennial High School
Estheticians License -
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