Marquis Reed
Tulsa,OK
Summary
Detail oriented HVAC/R technician with expertise in residential and commercial comfort cooling and electronic controls. Extensive hands-on experience diagnosing mechanical and electrical issues and delivering effective repair and replacement solutions. Strong troubleshooting, customer service, and consultative sales skills enhance client satisfaction and operational efficiency.
Overview
5
5
years of post-secondary education
15
15
years of professional experience
Work History
Owner/ operator
WeServ heating and cooling
Tulsa, Oklahoma
06.2026 - Current
- Managed daily operations of a heating and cooling service business.
- Oversaw scheduling and dispatching of service technicians to optimize response times and service efficiency.
- Trained staff on safety protocols and customer service standards to enhance service quality and compliance.
HVAC Technician
Jackson mechanical
Tulsa, Oklahoma
10.2024 - 06.2025
- Diagnosed and repaired heating and cooling system malfunctions, ensuring swift restoration of comfort for clients.
- Conducted routine maintenance checks on HVAC equipment, enhancing system reliability and prolonging equipment lifespan.
- Installed HVAC systems in residential and commercial buildings, ensuring compliance with safety standards and client specifications.
HVAC comfort consultant
Quality heating and cooling
Glenpool, Oklahoma
02.2024 - 10.2024
- Assessed client homes to identify energy efficiency opportunities.
- Designed customized comfort plans based on client preferences.
- Advised clients on optimal heating and cooling system solutions.
- Conducted thorough assessments of client homes for efficiency improvements.
- Developed tailored comfort plans aligning with client preferences.
Owner/ Operator
Reed family heating and cooling
Tulsa, OK
03.2021 - 02.2024
- Managed daily operations of a heating and cooling service business.
- Coordinated service appointments to enhance customer experience and satisfaction.
- Oversaw daily operations of the heating and cooling service business to ensure seamless service delivery.
- Scheduled service appointments for customer convenience.
- Cultivated customer relationships through proactive communication and tailored support.
Facility maintenance technician
McIntosh corporation
Tulsa, OK
01.2020 - 03.2021
- Repaired HVAC systems, plumbing, and electrical issues to ensure optimal operation across the corporation.
- Conducted routine inspections of facilities and equipment to identify and address maintenance needs proactively.
- Coordinated with vendors to schedule timely repairs and maintenance services, minimizing downtime.
Hvac service technician
Air assurance company
03.2014 - 12.2019
- Service, maintain, troubleshoot, and repair residential HVAC equipment to ensure safe, reliable, and efficient operation.
- Responded to service and trouble calls, diagnosed mechanical and electrical system issues, and presented customers with tailored repair options.
- Evaluated equipment condition and performance to determine necessary repairs or recommend system replacements.
- Evaluated equipment condition and performance to determine necessary repairs or recommend system replacements.
- Communicated findings and recommendations to homeowners, delivering clear explanations and ensuring professional customer service.
- Completed training in residential plumbing tasks, gaining hands-on experience in installations and repairs. and worked as a plumbing apprentice for more than five years, primarily during the HVAC slow season.
- Provided support for plumbing services and repairs, troubleshooting, repairs, installation, and maintenance.
- Currently working toward obtaining an Oklahoma plumbing license, while expanding qualifications in both HVAC and plumbing.
Hvac service technician
Airco service
05.2011 - 03.2014
- Supported senior technicians in HVAC installations and repairs, contributing to efficient service delivery at Airco.
- Responded to trouble calls to diagnose and resolve HVAC system issues, ensuring customer satisfaction.
- Responded to trouble calls to fix issues with the HVAC system.
- Performed preventive maintenance on heating and cooling systems to enhance system performance and reliability.
Education
Hvac/r -
Oklahoma State University - Institute of Technology
Okmulgee, OK 09.2009 - 04.2011
High school -
Tulsa central HS
OK 08.2003 - 05.2007
Skills
- HVAC Service & Repair
- HVAC Troubleshooting & Diagnostics
- Preventive Maintenance
- HVAC systems
- Mechanical Systems Maintenance
- Electrical troubleshooting
- Equipment inspection
- Safety & Code Compliance
- Plumbing Service & Repair
- HVAC Repair & Replacement Sales
- Consultative Sales
- Customer Needs Assessment
- Presenting Repair & Replacement Options
- Replacement recommendations
- Objection handling
- Customer trust building
- Problem solving
- Customer Service
- Verbal & written communication
- Time Management
- Customer service
- Customer service
Languages
English, Native
Professional Skills
English, Native
Personal Information
English, Native
Timeline
Owner/ operator
WeServ heating and cooling
06.2026 - Current
HVAC Technician
Jackson mechanical
10.2024 - 06.2025
HVAC comfort consultant
Quality heating and cooling
02.2024 - 10.2024
Owner/ Operator
Reed family heating and cooling
03.2021 - 02.2024
Facility maintenance technician
McIntosh corporation
01.2020 - 03.2021
Hvac service technician
Air assurance company
03.2014 - 12.2019
Hvac service technician
Airco service
05.2011 - 03.2014
Hvac/r -
Oklahoma State University - Institute of Technology
09.2009 - 04.2011
High school -
Tulsa central HS
08.2003 - 05.2007