Elizabeth Ferguson
Jefferson City,Tennessee
Summary
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care. Sympathetic personal care aide with several years of experience supporting patients with activities of daily living. Professional and clear communicator when instructing and assisting patients and reporting information to the healthcare team and supervisors. Dependable professional with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states.
Overview
16
16
years of professional experience
Work History
Caregiver
Senior Moments Health Care
Dickson, Tennessee
05.2024 - Current
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements.
- Maintained accurate records of services provided, changes in client condition, medications.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Contributed to case reviews of client status and progress.
Customer Service Representative
Sitel
Knoxville, TN
10.2018 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Crew Member
Burger King
Grove City, OH
12.2008 - 10.2018
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, fries.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Resolved customer complaints in a professional manner.
Education
Certificate - Medical Assistant And Phlebotomy
South College
Knoxville, TN06-2025
GED -
East Jessamine High School
Nicholasville, KY04-1999
Skills
- HIPAA Compliance
- Compassionate client care
- Behavioral Management
- Progress Documentation
- Patient Companionship
- ADL Assistance
- Care Plan Adherence
- Meal Preparation
- Basic Housekeeping
- Mobility Assistance
- Personal Hygiene Assistance
- Compassionate Care
- Hoyer Lifting Equipment
- Medication and Appointment Reminders
- Flexible Schedule
- Compassionate communication
- Respectful and Compassionate
Languages
Spanish
Limited
Timeline
Caregiver
Senior Moments Health Care
05.2024 - Current
Customer Service Representative
Sitel
10.2018 - 04.2024
Crew Member
Burger King
12.2008 - 10.2018
Certificate - Medical Assistant And Phlebotomy
South College
GED -
East Jessamine High School
Similar Profiles
Jada TatumJada Tatum
Caregiver Attendant at Senior Moments Health CareCaregiver Attendant at Senior Moments Health Care
Elizabeth MarshElizabeth Marsh
Owner at Meaningful Moments Senior ServicesOwner at Meaningful Moments Senior Services
Elaine BallantyneElaine Ballantyne
Personal Support Worker at Memorable Moments Senior ServicesPersonal Support Worker at Memorable Moments Senior Services