Elizabeth Fernandes
Lincoln,Rhode Island
Summary
Driven by a commitment to excellence, I leveraged my venipuncture expertise and leadership qualities at The Miriam Hospital Lifespan to enhance patient care and improve procedural efficiency. My role in developing policies and mentoring staff showcases my ability to blend technical skills with a nurturing, patient-focused approach, significantly boosting the accuracy of laboratory testing. Dependable SR Phlebotomist effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Care-focused Phlebotomist bringing 13-year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr Phlebotomist
The Miriam Hospital Lifespan
11.2012 - Current
- Contributed to a positive work environment by consistently demonstrating professionalism, teamwork, and adaptability under pressure situations.
- Enhanced patient experience by maintaining a professional and compassionate demeanor during blood collection procedures.
- Served as a knowledgeable resource for patients regarding their lab tests, ensuring they felt informed and comfortable throughout the process.
- Organized inventory of supplies, resulting in less waste and more efficient use of resources.
- Maintained high levels of accuracy in specimen labeling, ensuring proper identification for laboratory testing.
- Increased efficiency in the workplace by effectively scheduling appointments and coordinating with fellow phlebotomists.
- Implemented quality assurance measures for blood draws, leading to increased accuracy in test results.
- Assisted in the development of departmental policies and procedures, ensuring compliance with regulatory requirements and accreditation standards.
Lead Medical Assistant
Pawtucket Urgent Care
03.2006 - 08.2012
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Started patients Iv's from beginning to end
Education
GED -
Blackstone Valley
Pawtucket, RI08.2001
Skills
Order of draw
Blood collection techniques
Needle disposal
Leadership Qualities
Adaptable to change
Patient confidentiality
Capillary puncture
Specimen handling
Training and mentoring
Anatomy knowledge
Venipuncture Expertise
Pediatric phlebotomy
Geriatric phlebotomy
Policy Adherence
Lab Equipment Operation
Patient support
Specimen labeling procedures
Infection Control
Patient preparation
Paperwork Processing
Health Education
Diagnostic Testing
Medical Records Management
Medical terminology knowledge
Specimen Preparation
Certification
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
- Registered Phlebotomy Technician (RPT) - American Medical Technologists (AMT).
- Certified Patient Care Technician/Assistant (CPCT/A) - National Healthcareer Association.
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Licensed Phlebotomist - RI Department of Health Services.
- Advanced Cardiovascular Life Support (ACLS) Certification - American Heart Association.
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Sr Phlebotomist
The Miriam Hospital Lifespan
11.2012 - Current
Lead Medical Assistant
Pawtucket Urgent Care
03.2006 - 08.2012
GED -
Blackstone Valley
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
- Registered Phlebotomy Technician (RPT) - American Medical Technologists (AMT).
- Certified Patient Care Technician/Assistant (CPCT/A) - National Healthcareer Association.
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Licensed Phlebotomist - RI Department of Health Services.
- Advanced Cardiovascular Life Support (ACLS) Certification - American Heart Association.
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