Elizabeth Fernandez
Entrepreneur
Rowlett,TX
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Self Employed
Lady Garden
Dallas, TX
03.2018 - 11.2021
- Managed day-to-day business operations.
- Body waxing which consisted of removing body hair.
- Consulted with customers to assess needs and propose optimal solutions.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Body Wax Specialist
European Wax Center
Dallas, TX
08.2016 - 09.2017
- Waxed clients various bodies using hard waxes.
- Maintained a clean and sanitary workplace.
- Impacted salon revenue through upselling at-home products and providing excellent care.
- Discussed procedures and treatment options with clients.
- Maintained energy and enthusiasm in fast-paced environment.
Business Account Executive
Verizon Wireless
Irving , Texas
05.2012 - 09.2014
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Contributed long-term sales strategy ideas to promote continuing business success.
- Engaged in daily cold calls in-person and via telephone and followed up with prospects to verify pipeline sufficiency.
- Prospected, grew and managed pipeline of accounts within designated territory.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Collaborated with current and potential prospects extensively to understand needs before proposing specific solutions.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Participated in monthly training on latest technology trends and products in industry.
- Developed strategy to combat increased competitive presence within territory.
Business Sales Associate
Verizon Wireless
Irving, Texas
04.2007 - 05.2012
- Subject Matter Expert with online self serve portal for the Central Texas Region.
- Stayed current on company offerings and industry trends.
- Set and achieved company defined sales goals.
- Built and cultivated long-term quality relationships with clients by addressing needs and providing superior customer service.
- Contributed to event marketing, sales and brand promotion.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Retail Sales Supervisor
Verizon Wireless
New York, NY
04.2005 - 04.2007
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Issued receipts and processed refunds, credits or exchanges.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Planned and prepared work schedules.
- Greeted customers and helped with product questions, selections and purchases.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Company Trainer
H-Link Oncall
New York, NY
09.2000 - 04.2005
- Developed and implemented training programs for employees.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Participated in team-building activities to enhance working relationships.
- Prepared variety of different written communications, reports and documents.
Emergency Response Operator
H-Link Oncall
New York, NY
05.1998 - 09.2000
- Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service.
- Collected personal information from customers to accurately document requests.
- Performed data entry operations with customer responses.
Education
Licensed Cosmetologist in The State of Texas - Cosmetology
Toni & Guy Cosmetology Academy
Plano, TX 10.2015 - 04.2016
Associate of Applied Business - Business Administration And Management
Monroe College
Bronx, NY 08.2004 - 06.2006
Skills
Sales processes
Coaching and mentoring
Solution selling
Goals and performance
Relationship building
Verbal and written communication
Timeline
Self Employed
Lady Garden
03.2018 - 11.2021
Body Wax Specialist
European Wax Center
08.2016 - 09.2017
Licensed Cosmetologist in The State of Texas - Cosmetology
Toni & Guy Cosmetology Academy
10.2015 - 04.2016
Business Account Executive
Verizon Wireless
05.2012 - 09.2014
Business Sales Associate
Verizon Wireless
04.2007 - 05.2012
Retail Sales Supervisor
Verizon Wireless
04.2005 - 04.2007
Associate of Applied Business - Business Administration And Management
Monroe College
08.2004 - 06.2006
Company Trainer
H-Link Oncall
09.2000 - 04.2005
Emergency Response Operator
H-Link Oncall
05.1998 - 09.2000