Elizabeth Fernandez
Jacksonville,TX
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Business Title Advisor II
Optum Financial
07.2023 - Current
- Built and maintained relationships with clients to provide ongoing support.
- Working from home
- Facilitated communication and collaboration between departments to help business function smoothly.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Improved processes by recommending operational changes.
- Educated customers on features and benefits of banking products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Assistant Teacher
Jacksonville Independent School District
08.2022 - 08.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided one-on-one and group-based learning support focused on student progress.
- Monitored and reported student progress and development, offering mentoring as needed.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Highway Maintenance Tech
Webber
01.2022 - 07.2022
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety protocols to minimize workplace accidents.
- Monitored construction activities to facilitate design specifications and contracts according to schedule and within budget.
Highway Inspector
BTG
09.2020 - 11.2021
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Upheld codes and regulations governing materials, processes, and procedures.
Education
Bachelors of English Arts - English
University of Houston
Houston, TX07.2019
Associate of General Studies - Education
San Jacinto College District
Pasadena, TX06.2015
GED -
San Jacinto College District
Pasadena, TX08.2012
Skills
- Behavior Policy Enforcement
- College Preparation
- Administration Collaboration
- Interview Skills Instruction
- Staff Training
- Osha 30
- Safety training
- High Volume calls
- Omni data base trained
- Bank accounts training
- Handling confidential information
Timeline
Business Title Advisor II
Optum Financial
07.2023 - Current
Assistant Teacher
Jacksonville Independent School District
08.2022 - 08.2023
Highway Maintenance Tech
Webber
01.2022 - 07.2022
Highway Inspector
BTG
09.2020 - 11.2021
Bachelors of English Arts - English
University of Houston
Associate of General Studies - Education
San Jacinto College District
GED -
San Jacinto College District
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