Elizabeth Ferreira
Valdosta,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Also, Highly Motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Lincare
Valdosta, GA
09.2023 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Paraprofessional Aide
St. Johns Catholic School
Valdosta, GA
11.2020 - 05.2023
- Planned and led activities to develop students' physical, emotional and social growth.
- Assisted children at stations during small-group learning periods.
- Assisted in preparing lesson materials and bulletin board displays.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Supplied one-on-one attention to each student during group activities.
Customer Service Representative
Strategic Brands
Pompano, FL
07.2017 - 08.2018
- Set up and activated customer accounts.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Made outbound calls to obtain account information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Amazon
Fort Lauderdale, FL
10.2015 - 08.2017
- Improved customer service wait times to mitigate complaints.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Applied Science - Accounting
Wiregrass Georgia Technical College
Valdosta, GASkills
- Positive and professional
- Bilingual in English and Spanish
- Problem-solving abilities
- Computer and Microsoft Office Skills
- Information Security
- Paperwork Processing
- Data Collection
- Complaint resolution
- Data Entry
- Account updating
- Microsoft Excel
- Customer Relations
- Researching
- Client Relations
- Payment Processing
- Customer service understanding
Timeline
Customer Service Representative
Lincare
09.2023 - 03.2024
Paraprofessional Aide
St. Johns Catholic School
11.2020 - 05.2023
Customer Service Representative
Strategic Brands
07.2017 - 08.2018
Customer Service Representative
Amazon
10.2015 - 08.2017
Associate of Applied Science - Accounting
Wiregrass Georgia Technical College
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